Front Office Receptionist - Flint MI

Qualderm Partners•Flint, MI

2d•Onsite

About The Position

The Front Office Receptionist is responsible for accurate and timely patient registration using medical systems and for using the facility medical necessity tool to verify appropriate patient insurance coverage, following established policies and procedures. The role provides exceptional customer service to physicians, patients, family members, visitors, and other medical professionals. The receptionist welcomes patients and visitors, manages appointment scheduling and patient records, prepares paperwork, verifies insurance and financial information, and records and collects patient copays or balances. The position also maintains a clean and organized reception area, protects confidential information, responds appropriately to emergencies, and supports the team with related duties as assigned by the Practice Manager or Area Practice Manager.

Requirements

High school diploma required.
Currently authorized to work in the United States on a full-time basis.

Nice To Haves

Associate degree preferred.
One year of customer service experience in a healthcare office preferred.

Responsibilities

Greet patients and visitors in person or by telephone, answer inquiries, and refer inquiries as appropriate.
Record patient arrivals in the Practice Management System (EMR).
Identify patients by name and date of birth in the computer system and create new accounts when needed.
Prepare necessary patient paperwork before appointments.
Contact patients who miss appointments to reschedule, document the contact in the Practice Management System, and send letters when necessary.
Schedule appointments in person or by telephone while supporting patient satisfaction, provider time, and treatment room utilization; anticipate patient anxieties and answer questions.
Respond promptly and use sound judgment in emergency situations involving patients in distress.
Review patient information in the Practice Management System, obtain updated information from patients, and enter it accurately.
Identify payer sources, verify insurance eligibility and financial status, assign the correct payor type, and check whether prior authorization is required; notify the Billing Department when necessary.
Keep the reception area clean and organized.
Record and update financial information and collect patient copays or balances at check-in or check-out.
Maintain the confidentiality of patients’ personal and financial information.
Follow policies and procedures, report changes as needed, and contribute to team efforts.
Demonstrate superior customer service and answer telephone calls in a timely, polite manner.
Communicate courteously and professionally with patients, visitors, providers, and team members.
Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

Competitive pay.
Medical, dental, and vision coverage.
401(k) plan with company match: 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one, six paid holidays, and two floating holidays each year.
Company-paid basic life insurance, with optional additional plans.
Short-term and long-term disability coverage.
Accident, critical illness, and identity theft protection plans.
Employee Assistance Program for confidential personal or work-related support.
Employee discounts on products and services.
Referral bonus program.