Front Office Receptionist - Flint MI

QualDerm Partners•Flint, MI

About The Position

The Front Office Receptionist is responsible for accurate and timely patient registration using medical systems and for verifying appropriate patient insurance coverage with the facility medical necessity tool. The role follows established policies and procedures and provides exceptional customer service to physicians, patients, family members, visitors, and other medical professionals. The receptionist also supports efficient appointment scheduling, patient communication, financial transactions, and day-to-day reception area operations.

Requirements

High school diploma required.
Currently authorized to work in the United States on a full-time basis.

Nice To Haves

Associate degree preferred.
One year of customer service experience in a health care office preferred.

Responsibilities

Welcome patients and visitors in person or by telephone, and answer or refer inquiries.
Record patient arrivals in the Practice Management System (EMR), identify patients by name and date of birth, and create accounts for new patients.
Prepare necessary patient paperwork before appointments.
Contact patients who miss appointments to reschedule, document appropriately in the Practice Management System, and send letters when necessary.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
Anticipate patient anxieties, answer questions, and respond promptly to patients in distress using sound judgment.
Review and update patient information in the Practice Management System (EMR).
Identify payer sources, verify insurance eligibility and financial status, and assign the correct payor type.
Verify whether insurance prior authorization is required and notify the Billing Department when needed.
Keep the reception area clean and organized.
Record and update financial information and collect patient copays or balances at check-in or check-out.
Protect patient rights by maintaining the confidentiality of personal and financial information.
Follow policies and procedures, report changes as needed, and contribute to team efforts.
Demonstrate superior customer service and communicate courteously and professionally with patients, visitors, providers, and team members.
Answer telephone calls in a timely and polite manner.
Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Benefits

Competitive pay.
Medical, dental, and vision coverage.
401(k) plan with a company match of 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one.
Six paid holidays and two floating holidays each year.
Company-paid basic life insurance, with optional additional plans.
Short-term and long-term disability coverage.
Optional accident, critical illness, and identity theft protection plans.
Employee Assistance Program with confidential support for personal or work-related challenges.
Employee discounts on products and services.
Referral bonus program.