Medical Office Receptionist-Associate

UT Health San Antonio • San Antonio, TX

3d

About The Position

Under direct supervision, the Medical Office Receptionist provides office support in a clinical office to help ensure patient satisfaction. The role handles front-office operations, patient registration and scheduling, medical-record requests, referrals and authorizations, and communication with patients and families about wait times.

Requirements

• Demonstrate the ability to support the mission, vision, and patient promise in all interactions, following the UT Health Way.
• Demonstrate analytical thinking, including analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrate creativity and alternative thinking, and the ability to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal and written communication skills.

Responsibilities

• Perform front-office duties, including checking in patients, ensuring completion of registration forms, collecting copays, assisting patients, and answering phones.
• Prepare patient charts and obtain medical-record requests; call outside providers to request records.
• Schedule new and follow-up appointments as needed; obtain referrals and authorizations for visits and testing when necessary.
• Monitor patient flow and keep patients and families informed of waiting times.
• Perform other duties as assigned.

Benefits

• Medical insurance, including free employee coverage through UT SELECT and options to add family members.
• Group term life and basic accidental death and dismemberment insurance, with options to purchase additional coverage.
• Three dental insurance plan options through Delta Dental.
• Two vision plan options through Superior Vision Services.
• Optional disability insurance.
• Flexible spending accounts for qualifying dependent-care and health-care expenses.
• Retirement plan options through TRS or ORP, plus voluntary retirement programs.
• Paid time off, extended illness leave, paid family leave, and 12 paid holidays each year.
• Discounts on services, tickets, and gym membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed