Medical Front Office

NextCare • Aurora, CO

2d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Front Office Receptionist to work in a fast-paced, team-oriented clinic environment. The receptionist is the first point of contact for patients and supports smooth clinic operations and optimal patient flow and satisfaction. The role keeps patients and families informed about wait times; handles registration and discharge processes, including preparing charges, collecting payment, obtaining signatures, and issuing receipts; and provides respectful, high-quality customer service. Employees may be cross-trained and assigned to front-office or back-office functions, or both, based on clinic staffing needs and business requirements.

Requirements

• High school diploma or GED.
• At least two years of experience in registration or front-office work in a physician’s office, hospital emergency department, and/or urgent care setting.
• Typing and computer proficiency using Windows-based software.
• Ability to multitask, provide quality customer service, prioritize, and use critical thinking.

Responsibilities

• Obtain patients’ personal and insurance information and enter it into the EMR system.
• Monitor patient flow, including placing patients into rooms as needed, and keep patients and families informed about wait times.
• Process patient discharges, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
• Complete insurance forms required for registration to support proper reimbursement from payors.
• Prepare daily deposits, reconciliations, and statistical information.
• Maintain adequate front-office supply stock and ensure equipment is functioning properly.
• Answer telephone calls using quality customer-service skills.
• Keep the patient waiting area and restrooms clean and present a positive image of NextCare.
• Manage patient appointments scheduled through the NextCare website.
• Immediately notify back-office staff of urgent medical concerns reported or observed in patients.
• Educate patients about NextCare services for their current or future visits.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow established policies and procedures, objectives, quality assurance programs, and safety, environmental, and infection-control standards.
• Participate in education programs and attend required meetings.
• Participate in the orientation and/or training of newly hired personnel.
• Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.
• Be cross-trained and work in front-office or back-office functions, or both, as staffing needs and business requirements dictate.

Benefits

• Medical insurance
• Health savings account
• NextCare employee visit program
• Dental insurance
• Vision insurance
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal benefits
• Identity theft benefits
• Paid time off
• 401(k) plan benefits for employees of all statuses
• Shift differential benefits for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED