Medical Office Assistant Jobs

About The Position

Requirements

• High school diploma or GED.
• Two years of related experience or a combination of education and experience.
• Good communication skills.
• Familiarity with computers.
• Good time-management and organizational skills.
• Current CPR certification.
• Ability to work varying shifts to meet the needs of the center.
• Ability to work under stressful conditions and in difficult situations, respond quickly to patient needs, and work at a fast pace.
• Ability to assist with patient evacuation during a fire or other disaster.
• Ability to work around potentially infectious specimens and patients and exposure to adverse, hazardous, or unpleasant conditions.
• Ability to lift up to 35 pounds without assistance; for patient lifts over 35 pounds or when a patient cannot assist, use patient-handling equipment with at least one other associate when available.

Nice To Haves

• Experience taking patient vital signs.
• Knowledge of medical terminology.
• Knowledge of CPT/ICD-9 coding.

Responsibilities

• Answer telephone calls, respond to questions, take messages, and transfer calls as appropriate.
• Schedule appointments and referrals; perform patient check-in, registration, and insurance verification as directed; handle cash or credit collections and reconciliation.
• Inform providers about delays and the status of waiting patients.
• Prepare documents for scanning and assist patients with self-check-in as needed.
• Manage patient flow by preparing rooms and patients, stocking exam rooms, and following practice standards.
• Perform tests and procedures as directed by the provider and within training, competency, and site policies.
• Provide written patient education and discharge instructions, and reinforce the provider’s instructions.
• Help patients obtain additional provider-ordered services before leaving and arrange referrals for additional services.
• Maintain quality-control logs and applicable test-tracking logs; communicate delays in test results to providers.
• Collect and label specimens accurately according to laboratory procedures, including verifying patient identity.
• Know the location of emergency equipment, make it available to providers, and report equipment issues.
• Measure and record blood pressure, pulse, temperature, height, weight, and reason for visit.
• Screen patient calls, direct urgent or emergent concerns to providers, respond to messages, and document follow-up in the medical record.
• Use standard precautions and maintain a clean and safe work environment according to infection-control and safety guidelines.
• Clean exam rooms, equipment used during visits, and waiting-room areas as needed; maintain the work area according to site checklists.
• Comply with OSHA and other regulatory standards, attend annual safety training, report incidents and non-compliance, and support quality initiatives.
• Protect patient confidentiality in all care and communications and dispose of or shred identifying paperwork according to policy.
• Order supplies as directed, maintain inventory par levels, reduce waste, and follow organizational recycling and resource-use guidelines.
• Provide efficient, high-quality service and interact with patients, families, and associates with empathy and respect for cultural differences.
• Follow service standards, contribute to patient-satisfaction targets and process improvement, maintain a professional appearance and identification badge, and complete required customer-service training and scripting.
• Maintain awareness of current standards of care, attend meetings and in-services, maintain skills competency and current CPR certification, and complete annual competency reviews.
• Perform other related duties as assigned.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health-care and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined-contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, potential premium pay, incentive pay for select positions, and opportunity for annual performance-based increases.