Medical Office Assistant Administrative

UNC Health•Lumberton, NC

4d•Onsite

About The Position

The Medical Office Assistant Administrative performs patient check-in and check-out procedures, processes financial information, and provides patient billing information. The role requires effective customer service and computer skills, and includes scheduling appointments, managing patient information, maintaining supplies, and supporting office operations. The position is full-time, onsite in Lumberton, North Carolina, with a day schedule and 40 standard hours per week.

Requirements

High school diploma or GED; a higher-level degree may satisfy this requirement.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of patients or organization employees.
Ability to perform arithmetic using whole numbers, fractions, and decimals, and compute rates, ratios, and percentages.
Ability to enter and process data accurately.
Ability to follow detailed but straightforward written or oral instructions and resolve problems involving a few concrete variables in standardized situations.

Nice To Haves

Completion of an accredited medical administrative assisting program.
Previous experience in a medical office.

Responsibilities

Maintain compliance with organizational policies and procedures.
Maintain compliance with revenue cycle and financial audit guidelines.
Use computer systems effectively; file documents; answer phones promptly and professionally with complete and accurate information; and perform other administrative duties as required.
Accurately perform patient check-in and check-out procedures.
Process privileged patient health information, including obtaining current insurance verification and authorization and coding visits with accurate ICD and CPT codes.
Balance daily receipts and respond to billing questions.
Schedule patient appointments, enter required demographic and clinical information into the system, and coordinate with other parties.
Order and maintain clinical supplies, office supplies, and equipment.
Comply with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures.
Participate in unit performance improvement activities.
Provide good customer service to patients, families, and visitors; demonstrate effective communication and teamwork.