Medical Office Assistant Administrative

UNC Health•Rocky Mount, NC

4d•Onsite

About The Position

The Medical Office Assistant performs patient check-in and check-out procedures, processes financial information, and provides patient billing information. The role requires effective customer service and computer skills, accurate handling of patient health information, and support for the administrative and operational needs of the medical office. The position is onsite at UNC Health Medical Group’s Nash Surgery organization unit in Rocky Mount, North Carolina, and is a full-time day job with 37 standard hours per week. The position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully owned subsidiary of UNC Health Care System, and is not a state-employed position. Applicants are considered without regard to protected characteristics, and reasonable accommodations are available for religious practices and beliefs and for disabilities.

Requirements

High school diploma or GED; a higher-level degree may satisfy this requirement.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of patients or organization employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
Ability to enter and process data accurately.
Ability to apply common-sense understanding to detailed but uncomplicated written or oral instructions and to handle problems involving a few concrete variables in standardized situations.
No licensure or certification required.

Nice To Haves

Completion of an accredited medical administrative assisting program is preferred.
Previous experience in a medical office is preferred.

Responsibilities

Maintain compliance with organizational policies and procedures.
Maintain compliance with revenue cycle and financial audit guidelines.
Use computer systems effectively; file documents; answer phones promptly and professionally with complete and accurate information; and perform other administrative duties as required.
Accurately complete patient check-in and check-out procedures.
Process privileged patient health information, obtain current insurance verification and authorization, and code visits using accurate ICD and CPT codes.
Balance daily receipts and respond to billing questions.
Schedule patient appointments, enter required demographic and clinical information into the system, and coordinate with other parties.
Order and maintain clinical supplies, office supplies, and equipment.
Follow established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures.
Participate in unit performance improvement activities.
Provide good customer service when interacting with patients, families, and visitors, and demonstrate effective communication and teamwork.