Medical Office Assistant

Buncombe County•Asheville, NC

4d•Onsite

About The Position

Buncombe County Health and Human Services is hiring a Medical Office Assistant to split time between the WIC Clinic and the Health Clinic. The role provides general medical-office administrative and clinical support, including coordination of patient-related activities. The position reports to the WIC Supervisor, Melinda Robinson, and is performed in person and on site. It is full time, with a Monday-through-Friday schedule from 8:00 a.m. to 5:00 p.m., and is benefited. The assistant supports clinic operations and patient care, including front-desk services, appointment coordination, patient intake, measurements, lab work, and case management. The role requires handling confidential client information in accordance with HIPAA requirements and working with an integrated team to support access to services. Public Health Clinical Services staff must provide proof of immunity against Mumps, Pertussis, Rubella, Rubeola (measles), and Varicella within 30 days of hire, consistent with ACIP recommendations for healthcare personnel. When applicable, documentation of a valid medical contraindication from a healthcare provider may be submitted within that same period. Work is primarily sedentary, with light physical exertion and a range of physical activities. Working conditions are normal for an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Completion of a one-year formal training course in medical office assisting at a community college or technical institute, or one year of clerical and health- or dental-related experience, or an equivalent combination of education and experience.
Present a diploma, degree, or transcript to the supervisor or department upon hire, as required by NC Local Health Department Accreditation.
Public Health Clinical Services staff must provide proof of immunity against Mumps, Pertussis, Rubella, Rubeola (measles), and Varicella within 30 days of hire, meeting ACIP recommendations for healthcare personnel; valid medical contraindication documentation from a healthcare provider may be submitted when necessary.
Knowledge of administrative office practices and procedures.
Knowledge of HIPAA regulations for handling client charts and client-related communications.
Knowledge of common health and safety precautions in local health departments.
Knowledge of computer systems, including Microsoft operating systems and applications.
Ability to organize, process, and maintain records and files confidentially.
Ability to work with staff and patients under supervision and according to departmental policies.
Ability to use sound judgment and empathy when dealing with patients.
Ability to follow oral and written instructions.

Nice To Haves

CNA certification or experience.
Bilingual ability.
WIC experience.
Phlebotomy experience.

Responsibilities

Perform clinic front-desk duties, including answering telephone calls, obtaining and verifying patient information, scheduling appointments, checking patients in and out, ensuring completion of necessary documents, coordinating billing, and providing assistance, support, and referrals to patients.
Perform blood draws and collect vital signs and anthropometric measurements; document information in the electronic medical record while following HIPAA and confidentiality requirements.
Monitor the daily schedule for follow-up tasks.
Escort patients to exam rooms, conduct patient interviews, measure vital signs—including weight, blood pressure, pulse, and temperature—and document information in patient charts.
Ensure patient information is accurate in all systems and update or create records as needed.
Keep exam rooms stocked with medical supplies, maintain instruments, prepare sterilization as required, and properly dispose of contaminated supplies.
Work with an integrated team to support access to services.
Conduct community outreach to help potential and active participants learn about and access program services.
Perform other related duties as assigned.