Medical Office Assistant

Rezolut•New Windsor, NY

About The Position

The Medical Office Assistant serves patients by scheduling and coordinating appointments, maintaining medical records and accounts, registering patients for diagnostic imaging examinations, obtaining outside imaging and reports, maintaining logs for incoming and outgoing CDs, uploading CDs, entering data for mammography patients, sending patient letters, verifying insurance, and obtaining pre-authorization. The role works under general guidance with some expectation of autonomy in a fast-paced, patient-focused environment with heavy call volume, and supports quality patient care and exceptional customer service. The position also includes welcoming patients and visitors, coordinating schedules and add-on appointments, registering patients accurately and promptly, returning or documenting patient calls, assisting with patient navigation and instructions, and attending to inquiries from patients and referring physicians. Additional duties include maintaining supplies and an orderly work area, participating in quality improvement and staff meetings, completing required competencies and education, and adhering to organizational policies, professional standards, and patient confidentiality requirements.

Requirements

High school graduate or equivalent.
Experience with basic personal computer operations.
Ability to communicate and read in English.
Ability to meet the position’s ADA standards, including vision, hearing, repetitive motion, manual dexterity, and lifting and pulling objects.

Responsibilities

Welcome patients and visitors in person or by telephone and answer questions or inquiries.
Schedule appointments in person or by telephone, optimize exam room utilization, and coordinate appointments to eliminate schedule conflicts.
Work with departments to facilitate add-on appointments for physicians and their patients.
Register patients accurately and promptly to maintain appointment times and minimize wait times.
Document patient calls and contact information when unable to help immediately; return calls within 20 minutes or follow up to ensure a coworker has returned them.
Obtain outside medical reports and images needed for comparison.
Upload outside CDs and maintain records of incoming and outgoing CD requests.
Assist the patient navigator with mailing lay letters to patients.
Enter patient data, including data for mammography patients.
Verify insurance eligibility and obtain pre-authorization.
Attend to guests in the waiting room.
Respond to inquiries from referring physicians’ offices in a timely, friendly, and accurate manner.
Provide patients with barium and drinking instructions as needed.
Stock and replenish supplies as needed.
Participate in continuous quality improvement activities as directed and attend required staff meetings.
Maintain an orderly work area.
Complete annual competencies and educational requirements; adhere to dress code requirements and wear an identification badge while on duty.
Maintain patient confidentiality in compliance with HIPAA and adhere to organizational mission, policies, ethics, cultural diversity, patient safety, and related goals.
Promote safety, teamwork, quality services, and customer satisfaction; maintain a positive, professional image and adapt to changing institutional roles and needs.
Perform or accept other duties as assigned.