Medical Office Assistant
About The Position
Upper Room AIDS Ministry (URAM), a Federally Qualified Health Center in Harlem, provides primary, specialty, dental, and wellness care. Employees are expected to practice good risk management and quality assurance and deliver excellent internal and external customer service. The Medical Office Assistant performs routine clinical and clerical work, anticipates provider and patient needs, follows prescribed procedures, and maintains established standards in accordance with URAM policies and procedures. The role supports patient visits, clinical documentation, care coordination, and day-to-day clinic operations. The position may require extended hours or work on the Mobile Unit.
Requirements
- Medical Assistant Certification.
- Current CCMA Certification.
- Phlebotomy certification.
- CPR.
- Basic computer skills and computer literacy.
- Flexibility, self-motivation, and dedication.
- Excellent communication and interpersonal skills.
- Proficient phlebotomy skills.
Nice To Haves
- Knowledge of EMR.
- EKG experience or knowledge.
- Spanish/French bilingual ability preferred.
- Pediatric experience preferred.
Responsibilities
- Interact effectively with patients and staff, work as part of a team, and provide a high standard of customer service.
- Escort patients to examination rooms and prepare them for the medical provider.
- Prepare examination rooms for scheduled visits and maintain proper supplies inventory.
- Record patients’ medical histories, vital statistics, and information such as test results in the eClinical Works medical records system.
- Prepare clients for scheduled visits by documenting the chief complaint, height, weight, blood pressure, pulse, temperature, and, when applicable, peak flow or diabetic finger-stick results; complete the Preventative Health section in ECW and update it based on changes since the prior visit.
- Document recent hospitalizations and emergency room visits, constitutional symptoms, and medication adherence.
- Maintain clean, organized examination rooms according to HU policies and procedures and universal precautions.
- Prepare for and participate in daily huddles with medical providers using the Azara Pre-visit Planning tool.
- Create and update telephone encounters when reporting and responding to patient medical concerns and requests; forward them to appropriate staff and medical providers.
- Complete patient-care coordination documentation, obtain consent to release records, and follow through to ensure outside consultation records are received in a timely manner.
- Complete necessary paperwork and forms.
- Collect, log, and prepare blood or other laboratory specimens for testing, as assigned.
- Perform ECGs, as assigned.
- Attend mandatory staff meetings and trainings.
- Meet with the Supervisor according to URAM requirements.
- Assist clients in obtaining prior authorizations for medications and procedures.
- Participate in Quality Assurance activities and complete special projects as assigned by supervisors.
- Be willing to work extended hours or on the Mobile Unit.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
