Medical Office Assistant
About The Position
The Telehealth Technology Coordinator supports the efficiency, ease of use, and reliability of telehealth and connected care programs that take place in or originate from a MedStar Health facility. The role brings telehealth devices to patients’ bedsides and facilitates teleconsultations with remote providers, inpatient remote rounding, family video visits, virtual interpreting, post-discharge remote monitoring, and other inpatient telehealth initiatives. It also includes data entry and support duties, along with in-person patient interaction. The coordinator provides prompt, professional, and compassionate support to patients and consumers and works with care teams to coordinate patient flow using telemedicine practices. The role works with Information Services to track, troubleshoot, manage, and maintain telehealth devices, and collaborates with hospital leadership and the MedStar Telehealth Innovation Center on strategic planning, patient experience initiatives, workflow improvements, and growth projects. Duties are performed in accordance with MedStar Health’s philosophy, policies, procedures, and standards.
Requirements
- At least 1 year of medical administrative, medical receptionist, or related experience; the posting also describes 1–3 or more years as a must-have.
- Comfort working in a patient-facing role and entering patient rooms.
- Technology proficiency, including Microsoft Word, Excel, and Outlook.
- An entry-level graduate with a bachelor’s degree interested in healthcare administration or telehealth may also be considered.
- Strong administrative experience may also be considered.
Nice To Haves
- EPIC experience.
- An associate degree is preferred but not required.
Responsibilities
- Bring telehealth devices to patients’ bedsides and facilitate teleconsultations with remote providers.
- Support inpatient remote rounding, family video visits, virtual interpreting, post-discharge remote monitoring, and other telehealth initiatives.
- Track, troubleshoot, manage, and maintain telehealth devices in collaboration with Information Services.
- Provide prompt, professional, and compassionate patient and consumer support.
- Coordinate and manage patient flow using telemedicine practices in collaboration with the care team.
- Work with hospital leadership and MedStar Telehealth Innovation Center leadership on strategic planning, patient experience initiatives, workflow optimization, and growth projects.
- Perform data entry and administrative support duties.
- Interact with patients in person, including visiting patient rooms.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave, subject to eligibility and plan terms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
