Medical Office Assistant

University Radiology•East Brunswick Township, NJ

3d•Onsite

About The Position

University Radiology is seeking a full-time Medical Assistant for its East Brunswick, New Jersey imaging office. The role supports Interventional Radiologists by coordinating in-person and telehealth appointments, preparing patient records and imaging, arranging diagnostic imaging and procedures, verifying insurance and authorizations, and communicating with patients, providers, and hospital staff. The position follows a schedule of 8:30 a.m. to 5:00 p.m. It may involve working in or near areas with specialized imaging equipment, requiring compliance with department and facility safety protocols.

Requirements

High school graduate.
Good organizational skills.
Effective communication skills.

Nice To Haves

Medical Assistant certification is preferred but not required.

Responsibilities

Schedule in-person office visits in MedInformatix based on requests received by phone or email from providers, their assistants, patients, or patients’ families.
Schedule telehealth visits within the requested Interventional Radiologist’s availability and use the telehealth platform, such as Doxy.me.
Create and update MS Outlook calendar events for telemedicine visits.
Help patients access telehealth visits by emailing instructions or walking them through the login process.
Confirm office visits with patients the day before and promptly resolve scheduling conflicts.
Print the next day’s schedule for the Interventional Radiologist’s workstation and email it to the scheduled physician.
Maintain accurate records of appointments, procedures, and patient information.
Request and collect office notes, relevant laboratory results, and imaging reports before visits, along with other information requested by the Interventional Radiologist.
Obtain outside imaging studies and arrange for them to be uploaded to the PACS.
Schedule imaging studies as directed by the Interventional Radiologist.
Understand insurers’ pre-certification requirements, verify insurance coverage, and obtain authorization for outpatient diagnostic exams and interventional procedures.
Send requested laboratory orders to patients by mail or email.
Coordinate with an IR nurse to call prescriptions in to patients’ preferred pharmacies or mail prescriptions to patients.
Answer patient questions about procedures and scheduling.
Deliver test results and follow-up instructions as directed by the Interventional Radiologist, and relay patient concerns or follow-up visit needs.
Schedule and coordinate interventional radiology procedures with patients, providers, and hospital scheduling staff, and enter them in MedInformatix.
Send required pre-procedure information and prescriptions to the hospital and confirm receipt with its scheduling staff.
Confirm procedure dates with both the hospital and the patient.
On procedure days, ask the Interventional Radiologist whether a note to chart or post-procedure office visit is needed.
Work with fellow schedulers and medical assistants to respond promptly to Interventional Radiologist emails and acknowledge messages to close the loop.
Communicate clearly and professionally with patients and providers and provide friendly, courteous service by phone and in person.
Maintain a professional appearance and manage time effectively.
Follow company privacy policies, including HIPAA, and comply with department and facility safety protocols.