Medical Office Assistant

Tenet • Detroit, MI

7d • Onsite

About The Position

Under general supervision and according to established policies and procedures, the Medical Office Assistant performs Medical Assistant and Patient Services Assistant duties for an assigned area. The role supports patients and clinicians by greeting and registering patients, scheduling appointments and procedures, assisting with examinations, maintaining medical records, and handling insurance and billing-related tasks. Duties are performed in accordance with established policies and procedures and applicable safety standards. Refer to the Medical Office Assistant Scope of Practice addendum.

Requirements

• High school diploma or GED.
• Graduation from a school of practical nursing, or completion of a PCA/PCT program, Nurse Assistant program or equivalent training, Medical Assistant program, or EMT Phlebotomy training program; alternatively, six months of experience in a doctor's office or related area performing Medical Assistant duties.
• Analytical ability to handle patient problems, review and verify insurance information, research billing problems, and compile statistical data.
• Interpersonal skills to communicate effectively with patients, physicians, and other personnel.
• Technical knowledge of blood pressure techniques.

Nice To Haves

• Six months of direct patient care experience.
• One year of experience performing Medical Assistant or Patient Care Associate duties.
• One year of experience performing medical office clerical duties, such as insurance verification, authorizations, medical billing, or EMR usage, in a doctor's office or related area.
• Medical Assistant certification.

Responsibilities

• Greet visitors, answer telephones, and direct calls and visitors to the appropriate person or place.
• Register patients for outpatient services and obtain demographic, insurance, and related information according to policies and procedures.
• Contact insurance providers to determine benefit levels and patient co-pays as needed.
• Collect and post payments and prepare daily deposits.
• Pull and prepare patient charts before appointments; file notes, prescriptions, face sheets, and other documentation in medical records.
• Copy and release medical record information as needed.
• Prepare exam rooms and assist physicians or physician extenders with patient examinations, including helping move or position patients and handling instruments.
• Take and document vital signs, including temperature, blood pressure, and weight, and record the patient's reason for the visit in the chart.
• May perform non-intravenous injections, venipuncture, EKGs, assistance with stress tests, routine x-rays, PFTs, and related activities.
• Obtain referrals and schedule patient appointments or procedures according to guidelines.
• Enter, review, research, and correct computerized patient billing records.
• Provide the billing company with copies of payments and rejections.
• Perform other support duties, such as preparing laboratory slips or statistical data, typing correspondence, and training new personnel.
• Follow established policies and procedures to meet JCAHO/OSHA safety standards and participate in safety training, including CPR and annual safety training.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off (PTO).
• Career development and continuing education opportunities.
• Health savings accounts and healthcare and dependent-care flexible spending accounts.
• Employee Assistance Program and employee discount program.
• Voluntary benefits, including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance. Benefit eligibility may vary by location and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED