Medical Office Assistant

CLEAVER MEDICAL GROUP PC•Toccoa, GA

6d•$15 - $19

About The Position

The Patient Experience Coordinator works in the Front Office and reports to the Front Office Manager. This full-time, non-exempt role serves as a welcoming point of contact for the medical practice and supports a positive patient experience through courteous communication, accurate data entry, and efficient front desk operations. The position calls for attention to detail, dependability, customer service, professionalism, and integrity in a fast-paced healthcare environment. The coordinator performs reception and administrative duties, including welcoming patients, managing calls and appointments, verifying insurance, checking in patients, processing records, collecting payments, responding to inquiries, and maintaining the reception area and supplies. The role also supports daily office operations, meetings, and training, and upholds patient confidentiality and the organization’s CLEAVER Way values: Compassion, Leadership, Excellence, Accountability, Value, Efficiency, and Respect.

Requirements

High school diploma or equivalent.
Strong organizational and time management skills.
Ability to work effectively with individuals from all backgrounds.
Excellent written and verbal communication skills.
Professional demeanor and appearance.
Attention to detail, dependability, sound judgment, and ability to prioritize tasks.
Ability to maintain patient confidentiality and demonstrate professionalism and integrity.
Confidence using EMR software and standard office equipment.

Nice To Haves

Prior experience in a healthcare, administrative, or customer service role is preferred.

Responsibilities

Greet patients and visitors in a friendly, respectful, and professional manner.
Answer the multi-line phone system and route calls appropriately.
Schedule, reschedule, and confirm appointments using electronic medical record software.
Verify and enter patient insurance information accurately.
Check in patients, distribute and review forms, and collect co-pays and outstanding balances.
Scan and upload patient documents into the EMR and maintain accurate electronic health records.
Respond to patient inquiries in person, by phone, or by email, and escalate complex concerns appropriately.
Protect patient information and records in accordance with HIPAA and organizational policy.
Monitor front office supplies and assist with ordering materials.
Keep the reception area clean, organized, and welcoming.
Participate in daily office functions, team meetings, and training as required.
Assist with billing inquiries, payment collection, and administrative tasks as assigned.
Prioritize tasks and manage competing demands using good judgment.
Operate office technology, including fax machines, copiers, telephones, and computers.
Build trust and foster a positive environment for patients and staff through healthcare knowledge, customer understanding, and adherence to company values.