Medical Office Assistant

Catholic Health•Village of Roslyn, NY

About The Position

The Medical Office Assistant (MOA) supports physicians and clinical staff in delivering safe, efficient, patient-centered care and a welcoming patient experience. Under the general supervision of the Practice Manager and the direct supervision of a licensed provider when performing clinical tasks, the MOA supports daily clinical and administrative operations, promotes patient safety, and helps maintain efficient patient flow. The role includes clinical support, preparing examination rooms, documenting patient information, performing laboratory procedures within the permitted scope of practice, and providing front-office assistance as needed. The MOA must follow organizational policies and applicable regulations and perform duties within the authorized scope of practice; the role does not include diagnosing or treating patients, triaging patients, independently interpreting test results, administering medications or injections, or performing other restricted clinical functions.

Requirements

High School Diploma or GED equivalent required.
Completion of a New York State-accredited Medical Assistant program required.
Current Basic Life Support (BLS/BCLS) certification from the American Heart Association required; in-person training is required, and virtual classes are not accepted.
Demonstrated proficiency in clinical support tasks, including phlebotomy, aseptic technique, and specimen handling, as applicable to the role.
Strong interpersonal, verbal, and written communication skills.
Ability to provide professional, respectful, and age-appropriate patient care.
Strong attention to detail and organizational skills, with the ability to manage multiple responsibilities and complete tasks accurately.
Ability to use electronic health records, practice management systems, scheduling software, and standard office equipment.
Knowledge of infection control, patient privacy, workplace safety, and applicable clinical procedures.
Ability to work collaboratively with physicians, nurses, practice managers, patients, families, and other healthcare professionals.
Ability to stand, walk, sit, bend, and lift items weighing up to 30 pounds, with reasonable accommodation as needed.
Ability to work in an office and examination room environment that may involve exposure to communicable diseases, biohazards, or toxic substances.

Nice To Haves

Current Medical Assistant certification preferred through an accepted organization, such as the National Healthcareer Association (NHA), American Medical Technologists (AMT), American Association of Medical Assistants (AAMA), or National Center for Competency Testing (NCCT).

Responsibilities

Prepare and maintain examination rooms by disinfecting surfaces, stocking supplies, checking equipment, and ensuring medications and vaccinations are available as needed.
Participate in pre-visit planning by reviewing patient schedules, identifying gaps in care, and obtaining relevant medical records.
Welcome patients, verify identity using two approved identifiers, introduce themselves, and escort patients to examination rooms.
Obtain and document patient information, including vital signs, height, weight, allergies, medications, chief complaints, pain assessments, and current symptoms.
Gather relevant clinical information and report abnormal findings or changes in patient condition to the licensed provider.
Confirm and clarify written orders before performing delegated tasks.
Collect, prepare, process, and track laboratory specimens and enter results into the electronic health record.
Perform waived laboratory testing in accordance with New York State and CLIA requirements, including quality control procedures and accurate log maintenance.
Prepare for and assist with in-office procedures and diagnostic testing, including EKGs, Holter monitoring, and other authorized ancillary tests.
Coordinate appointments for procedures, referrals, specialty services, and diagnostic testing.
Obtain prior authorizations for medications, imaging, and diagnostic testing as ordered by the provider.
Monitor EHR messages, health reminders, follow-up appointments, and diagnostic testing to support timely, coordinated care.
Reinforce provider-directed patient education and refer questions requiring clinical assessment or additional guidance to the appropriate licensed practitioner.
Maintain aseptic techniques, follow infection prevention protocols, use appropriate personal protective equipment, and dispose of biohazardous materials and sharps properly.
Support daily practice operations by identifying workflow challenges, communicating delays, and helping resolve patient flow issues.
Respond professionally to patient and family concerns and refer unresolved issues to the appropriate staff member.
Monitor clinical equipment, complete required safety and quality checks, and report maintenance concerns.
Order, organize, and maintain supplies, medications, linens, forms, and equipment; monitor expiration dates and report supply needs.
Assist with front-office duties as needed, including greeting patients, answering telephone calls, and verifying insurance information.
Participate in staff meetings, team huddles, and performance improvement initiatives.
Assist with new staff orientation and identify opportunities for ongoing learning and professional development.
Adhere to OSHA Bloodborne Pathogens Standards, HIPAA requirements, organizational policies, and applicable New York State regulations.
Perform duties within the authorized scope of practice and perform other duties as assigned.