Medical Office Assistant

Buncombe County Government • Asheville, NC

1d • $21 - $25 • Onsite

About The Position

Buncombe County is hiring a Medical Office Assistant to split their time between the WIC Clinic and the Health Clinic. The role provides general medical office administrative and clinical support, including coordination of patient-related activities. The position contributes to Buncombe County Health and Human Services’ mission to improve community health, safety, and opportunity.

This is an in-person, on-site, full-time, benefited position working Monday through Friday, 8:00 a.m. to 5:00 p.m. The position reports to the WIC Supervisor, Melinda Robinson. The external hiring range is $21.04 to $25.32. The posting expires at 11:59 p.m. on November 19, 2026.

The successful candidate will support clinic operations and patient care, including front desk and appointment duties, patient intake and rooming, measurements and vital-sign collection, blood draws and lab processing, records documentation, follow-up coordination, and community outreach. Employees must provide proof of required immunity within 30 days of hire, subject to the stated medical contraindication provision.

Requirements

• High school diploma or GED, plus either completion of a one-year formal medical office assisting training course at a community college or technical institute, or one year of clerical and health- or dental-related experience; an equivalent combination of education and experience is acceptable.
• Present diploma, degree, or transcript to the supervisor or department upon hire, as required by NC Local Health Department Accreditation.
• Provide proof of immunity against Mumps, Pertussis, Rubella, Rubeola (measles), and Varicella within 30 days of hire, meeting ACIP recommendations for healthcare personnel; where necessary, a healthcare provider’s documentation of a valid medical contraindication may be submitted within that period.
• Knowledge of administrative office practices and procedures.
• Knowledge of HIPAA requirements for handling client charts and client-related communications.
• Knowledge of common health and safety precautions in local health departments.
• Knowledge of computer systems, including Microsoft operating system and applications.
• Ability to organize, process, and maintain records and files confidentially.
• Ability to work with staff and patients under supervision and departmental policies.
• Ability to use sound judgment and empathy when dealing with patients.
• Ability to follow oral and written instructions.

Nice To Haves

• Bilingual ability.
• WIC experience.
• Phlebotomy experience.
• CNA.

Responsibilities

• Perform clinic front desk duties, including answering telephone calls, obtaining and verifying patient information, scheduling appointments, checking patients in and out, ensuring required documents are completed, coordinating and facilitating billing, and providing patient assistance, support, and referrals.
• Perform blood draws, collect vital signs and anthropometric measurements, and document information in the electronic medical record while following HIPAA and confidentiality requirements.
• Monitor the daily schedule for follow-up tasks.
• Escort patients to exam rooms, conduct interviews, measure and document vital signs, and ensure patient information is accurate and updated or created in applicable systems.
• Stock exam rooms with medical supplies, maintain instruments, prepare sterilization as required, and properly dispose of contaminated supplies.
• Work with an integrated team to ensure access to support services.
• Conduct community outreach to inform potential and active participants about program services and access.
• Manage the WIC clinic front desk, check in clients, obtain anthropometric measurements, schedule appointments, answer phone calls, coordinate the PREP clinic, room clients, collect medical histories, draw and process lab work, and provide case management for clients.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED