Medical Office Assistant

Piedmont HealthCare PA•Mooresville, NC

About The Position

The Medical Office Assistant supports physicians with patient care and clinic operations, including clerical, environmental, and organizational tasks. The role includes appointment scheduling, chart management, and helping patients understand and use clinic services. The assistant may be assigned to a medical specialty, such as podiatry, and assist with specialty-related patient care. Candidates need medical office experience, such as CNA or other hands-on patient experience.

Requirements

High school diploma.
Experience in health care or a practice setting with clinical duties.
Maintain CPR certification.
Knowledge of the health care field and medical specialty, including specialty-specific assisting tasks.
Knowledge of information that must be conveyed to patients and families.
Skill in performing tasks appropriately and interacting with tact and diplomacy.
Ability to understand patient education needs and effectively share information with patients and families.
Ability to learn and retain information about patient care procedures.
Ability to project a pleasant and professional image, plan and prioritize delegated tasks, and demonstrate compassion and caring.

Nice To Haves

Some college.
Medical Office Assistant (MOA) diploma.
CNA experience or credentials.

Responsibilities

Check schedules and organize patient flow.
Accompany patients to exam or procedure rooms and assist with walking, transfers, dressing, specimen collection, and exam preparation as needed.
Collect patient histories and perform screenings according to provider guidelines.
Assist physicians and nurses with procedures, chart patient information, relay instructions to patients and families, and answer calls with pertinent information.
Perform drug testing, phlebotomy, and OSHA compliance tasks as assigned.
Send and receive patient medical records; obtain lab and x-ray reports, hospital notes, and referral information.
Complete forms and requisitions, schedule appointments, verify insurance coverage and patient demographics, enter charges, and manage and file documents.
Set up instruments and equipment according to department protocol; clean exam and procedure rooms, instruments, and equipment between patient visits.
Clean the sterilizer according to its scheduled maintenance program and maintain appropriate records.
Order, sort, and store supplies, and restock exam and procedure rooms.
Respect and promote patient rights, respond appropriately to emergency codes, and promptly share patient or staff problems with immediate supervisors.
Cross-train to provide coverage for other employees as needed.
Perform other responsibilities and duties as assigned.