Medical Office Assistant

North American Medical Associates•Wexford, PA

About The Position

NASPAC is a growing organization of doctors and professionals focused on diagnosing, managing, and treating chronic pain conditions and neurological disorders, with the goal of improving patients’ quality of life and productivity. The Medical Office Assistant provides customer service at the front desk and support to the clinical team. The role works with practice staff to register and check out patients, collect samples, maintain patient records, explain common medical procedures, and support the daily operation of the practice. Travel between office locations may be required for cross coverage.

Requirements

High school diploma or equivalent.
Commitment to excellent internal and external customer service.
Attention to detail and ability to follow processes and procedures from beginning to end.
Interpersonal and relationship-building skills.
Ability to motivate and collaborate with staff.
Strong analytical and organizational skills; ability to balance priorities, make effective decisions, and contribute as a team member.
Ability to use data to inform decision-making.
Knowledge of HIPAA standards and requirements, and ability to protect confidential and identifiable information from unauthorized disclosure.
Excellent written and verbal communication skills, with the ability to communicate clearly and in an organized manner.
Ability to maintain strict confidentiality.
Commitment to quality assurance and risk management in daily work.
Computer skills and ability to learn and operate software programs.
Professional appearance and attitude.
Ability to work flexible schedules, maintain punctual attendance, work under pressure, remain calm, prioritize, and meet deadlines.
Ability to relate to diverse communities, work as part of an interdependent team, and remain open and nonjudgmental toward colleagues and customers.
High level of professionalism and strong customer service skills.
Inventory management experience.
Preferred 2+ years of experience working in a healthcare practice or hospital.
High proficiency in Microsoft Office and knowledge of electronic medical records.

Nice To Haves

Some college.
CPR license.
Preferred 2+ years of experience working in a healthcare practice or hospital.

Responsibilities

Register and check out patients for appointments.
Collect copayments and account balances.
Obtain updated patient demographics at each visit.
Record patient information in OmniMD.
Assist patients with obtaining prior approvals for MRIs and prior authorizations for medications.
Help patients complete necessary forms at check-in or check-out.
Perform front-office duties, including answering phone calls, greeting arriving patients, and maintaining patient records.
Assist the nurse and office manager with medical inventory and ordering supplies as needed.
Maintain patient confidentiality and comply with HIPAA and the practice’s compliance guidelines.
Provide good customer service in all situations.
Travel between offices occasionally to provide cross coverage at patient locations.
Perform other duties as assigned.