Medical Office Assistant Jobs

About The Position

Requirements

• High school diploma or GED.
• Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions, or military training equivalent to an accredited Medical Assistant program, as determined by Dignity Health Medical Foundation HR in conjunction with the State Division of Allied Health.
• One year of experience as a Medical Assistant in an outpatient medical office, physician clinic, or OB office setting; alternatively, a Medical Assistant certificate from an accredited program and recent Medical Assistant experience. If operational conditions exist and no qualified candidates apply, the employer may consider a combination of education, experience, and skill in lieu of the one year of experience.
• Basic Life Support (BLS) through an American Heart Association provider.

Nice To Haves

• Six months of experience in an outpatient setting as a Medical Office Receptionist/Clerk, or equivalent experience in a high-volume customer service role in another industry or environment working with referrals or scheduling procedures.
• Experience in billing.

Responsibilities

• Proactively prepare patient charts and ensure information is obtained and up to date.
• Provide excellent customer service to patients.
• Demonstrate customer service expectations as outlined in the Dignity Health Clinic audit tools.
• Make eye contact and smile.
• Actively listen and maintain a positive, can-do attitude.
• Be respectful, concerned, and empathetic.
• Use the scripted greeting: “Thank you for choosing _______ this is (your name) how can I help you”.