Full-time Medical Office Assistant (Tucson)

Aspire Allergy & Sinus • Tucson, AZ

5d • Onsite

About The Position

Aspire Allergy & Sinus is hiring a full-time Medical Office Assistant for its Tucson clinics. The role supports both clinical care and front-office operations, helping providers care for patients with allergy, asthma, and sinus conditions and ensuring a smooth patient experience. The position may be based at the Tucson Northwest Clinic or Tucson Main Clinic. The specific weekly schedule will be discussed during the interview; flexibility is required within clinic hours, but the employee is not expected to cover all clinic hours each week.

Clinic hours are Monday 8 a.m.–5 p.m., Tuesday 8 a.m.–6 p.m., Wednesday 7 a.m.–5 p.m., Thursday 8 a.m.–6 p.m., and Friday 7 a.m.–12 p.m. Responsibilities span patient care, administrative support, clinic operations, and compliance with privacy and safety protocols.

Requirements

• Basic knowledge of medical terminology.
• Exceptional customer service skills.
• Ability to communicate clearly and effectively to exchange information.
• Ability to administer subcutaneous, intradermal, and intramuscular injections.
• Ability to manually take patient vital signs.
• Ability to maintain effective working relationships with patients, medical staff, and the public.
• Ability to react calmly and effectively in difficult or emergent situations.
• Ability to operate a motor vehicle to travel between clinics.
• Valid driver's license.
• At least 6 months of front-office experience.
• Ability to stand, walk, bend, stoop, push, pull, balance, and perform a full range of body motion, including handling and lifting up to 20 pounds.
• Manual dexterity sufficient to operate a computer/keyboard at 50 words per minute, calculator, telephone, copier, and fax.

Nice To Haves

• Completed Medical Assistant program or degree.
• At least 1 year of Medical Assistant experience.
• At least 1 year of Medical Receptionist experience.
• Medical Assistant certificate, vocational nurse license, or related experience.
• Current CPR certification.

Responsibilities

• Support assigned medical providers in delivering patient care throughout the clinic day.
• Assist with patient examinations and treatment under provider direction.
• Escort patients to exam rooms and obtain vital signs, medical history, and current medications.
• Explain allergy testing procedures and treatment protocols to patients.
• Administer subcutaneous, intradermal, and intramuscular injections as directed and within scope of practice.
• Perform spirometry and other diagnostic testing according to clinic protocols and provider direction.
• Monitor incoming pharmacy shipments and prepare medications for patient pick-up.
• Assist providers and clinical team members in responding to anaphylactic reactions and other urgent patient needs.
• Document patient information accurately in the Electronic Health Record (EHR) system.
• Maintain clinic flow and support patient volume for timely and efficient care.
• Contact insurance providers to obtain CT authorizations.
• Greet and check in patients, providing a welcoming and professional experience.
• Answer incoming phone calls and provide accurate information and assistance.
• Schedule and reschedule patient appointments using the clinic scheduling system.
• Collect appointment payments and outstanding balances.
• Ensure patient demographic, insurance, and referral information is accurate in the EHR.
• Prepare patient charts and organize paperwork for upcoming appointments.
• Scan and attach documents to patient records in the EHR.
• Request medical records from outside providers as needed.
• Coordinate allergen vial transfers and assist with clinical inventory tracking.
• Maintain supplies in the clinic, front desk, and common areas.
• Process incoming mail and assist with administrative clinic tasks.
• Ensure end-of-day reports and logs are accurate and complete.
• Follow HIPAA regulations for patient privacy and confidentiality.
• Adhere to OSHA requirements, including universal precautions and sharps disposal guidelines.
• Follow clinic protocols and directions from clinical leadership and medical providers.
• Perform testing and treatment in accordance with Aspire Allergy & Sinus clinical protocols and safety measures.

Benefits

• Medical, dental, and vision insurance.
• Generous paid time off and 10 paid holidays.
• Free allergy testing and discounted treatments.
• 401(k) with generous employer match.
• Employee rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed