Medical Office Assistant - MUSCP

Medical University of South Carolina•Mount Pleasant, SC

2d•Onsite

About The Position

The Medical Office Assistant works at MUSC Health East Cooper Medical Pavilion, a three-story outpatient facility in Mount Pleasant with more than 20 specialties. The position welcomes patients and families in person and by phone, helps optimize patient experience and clinic efficiency through appointment scheduling, and maintains accurate patient account information. Duties also include collecting copayments and prior balances, protecting confidential information, providing customer service, distributing messages, scheduling ancillary services, and managing referrals. The role involves interacting with medical professionals and care team members from diverse backgrounds. The schedule is 40 hours per week on day shift, with no evenings, weekends, or holidays. Free on-site parking is available.

Requirements

High school diploma or equivalent (GED).
One year of customer service experience.
Ability to perform the job’s physical functions, including standing, walking, sitting, bending, kneeling, climbing stairs, reaching, using hands and legs, and performing repetitive motions.
Ability to frequently lift or carry approximately 20 pounds unassisted and lift 15 pounds from 36 inches to overhead.
Maintain corrected 20/40 vision and work indoors in a latex-safe environment.

Nice To Haves

Ability to interpret and apply financial procedures and regulations.
Previous experience with hospital information systems or word processing.

Responsibilities

Greet and welcome patients and families in person and by telephone.
Schedule appointments appropriately to support patient experience and clinic efficiency.
Obtain, record, and update patient demographic, personal, financial, and insurance information.
Collect copayments and prior patient balances.
Maintain confidentiality of patients’ personal and financial information.
Distribute messages, schedule ancillary services, and manage referrals.
Meet standard productivity metrics during pre-registration and registration.
Complete regulatory and compliance forms for patient visits.
Complete verification and payment workflows, including screening for potential funding sources and setting patient expectations for reimbursement.
Provide positive patient and family experiences and excellent customer service.
Interact with medical professionals and other care team members from diverse cultures and backgrounds.