Medical Office Assistant - MUSCP

Medical University of South Carolina•Mount Pleasant, SC

3d•Onsite

About The Position

The Medical Office Assistant at MUSC Health East Cooper Medical Pavilion welcomes patients and families in person and by telephone, supports patient experience and clinic efficiency, and schedules appointments by phone or in person. The role maintains accurate patient accounts by obtaining, recording, and updating personal, demographic, insurance, and financial information. It also includes collecting co-pays and prior balances, maintaining confidentiality, providing customer service, distributing messages, scheduling ancillary services, and managing referrals. The position involves interacting with medical professionals and care team members from diverse cultures and backgrounds. The role is scheduled for 40 hours per week on the day shift, with no evenings, weekends, or holidays. The position is based at an outpatient medical pavilion in Mount Pleasant, South Carolina.

Requirements

High school diploma or equivalent (GED).
One year of customer service experience.
Ability to perform job functions while standing, walking, and sitting.
Ability to bend, kneel, climb stairs, reach in all directions, use both hands and legs, and perform repetitive motions with the hands, wrists, elbows, and shoulders.
Good finger dexterity.
Corrected 20/40 vision and ability to recognize objects both close at hand and at a distance.
Ability to work in a latex-safe environment and indoors.
Frequently lift and/or carry objects weighing approximately 20 pounds unassisted.
Lift 15 pounds from 36 inches to overhead.

Nice To Haves

Ability to interpret and apply financial procedures and regulations.
Previous experience with hospital information systems or word processing.

Responsibilities

Greet and welcome patients and families in person and by telephone.
Schedule appointments appropriately to support patient experience and clinic efficiency.
Obtain and update demographic and insurance information for all patients.
Maintain patient accounts by accurately obtaining, recording, and updating personal and financial information.
Collect co-pays and prior patient balances.
Maintain the confidentiality of patients’ personal and financial information.
Provide customer service, distribute messages, schedule ancillary services, and manage referrals.
Meet standard productivity metrics while completing pre-registration and registration.
Complete regulatory and compliance-related forms for patient visits.
Complete verification and payment workflows, including screening for potential funding sources and setting patient expectations for reimbursement.
Contribute to positive patient and family experiences and excellence in customer service.