Office Assistant - Waiting Room

The Nebraska Medical Center•Omaha, NE

About The Position

Serve as the receptionist for assigned departments, assisting internal and external customers. Provide clerical and general office support for departmental operations. The primary responsibility is supporting external customers, such as patients and their families; supporting the department or office is a secondary responsibility. This is a part-time, 20-hour-per-week position (0.5 FTE) with benefits eligibility. The schedule is Monday through Thursday, 3:00 p.m. to 8:30 p.m. The posting identifies the shift as second shift.

Requirements

High school education or equivalent.
Computer proficiency, including keyboarding, basic navigation, and use of email applications.
Ability to communicate effectively verbally and in writing.
Ability to multitask.
Ability to deal with difficult or challenging customer interactions and escalate to management as appropriate.
Ability to work with a multi-line phone system.
Ability to communicate effectively during escalated situations.

Nice To Haves

Prior experience working with customers or patients.
Experience with telecommunication systems, computer log books, and schedules.
Experience with general office materials and equipment.

Responsibilities

Serve as receptionist for assigned department(s) for internal and external customers.
Provide clerical and general office support for departmental operations.
Support external customers, such as patients and their families, as the primary responsibility.
Support the department or office as a secondary responsibility.
Handle challenging customer interactions and escalate to management as appropriate.