Office Assistant - Waiting Room

Nebraska Medicine•Omaha, NE

About The Position

Serve as the receptionist for assigned department(s), assisting internal and external customers. Provide clerical and general office support for departmental operations. The primary responsibility is supporting external customers, such as patients and their families, with department or office support as a secondary responsibility. This is a part-time, benefits-eligible position at 0.5 FTE, working 20 hours per week, Monday through Thursday from 3:00 p.m. to 8:30 p.m. The position is designated as second shift.

Requirements

High school education or equivalent.
Proficiency with computers, including keyboarding, basic navigation, and use of email applications.
Ability to communicate effectively verbally and in writing.
Ability to multitask.
Ability to handle difficult or challenging customer interactions and escalate them to management as appropriate.
Ability to work with a multi-line phone system.
Ability to communicate effectively during escalated situations.

Nice To Haves

Prior experience working with customers or patients.
Experience with telecommunication systems, ComputerLog books, and schedules.
Experience with general office materials and equipment.

Responsibilities

Serve as receptionist for assigned department(s) and assist internal and external customers.
Provide clerical and general office support for departmental operations.
Support external customers, including patients and their families, as the primary responsibility.
Support the department or office as a secondary responsibility.
Handle challenging customer interactions and escalate to management as appropriate.
Communicate effectively during escalated situations.