Supervisory Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA • Fort Bragg, NC

5d • Onsite

About The Position

The Supervisory Medical Support Assistant (Office Automation) supervises a group of employees performing medical clerk, receptionist, records-keeping, files-management, office-automation, and other clerical duties at a Womack Army Medical Center medical clinic. The clinic provides services in a variety of medical specialties. This is a Direct Hire Solicitation. Salary negotiation may be available for candidates new to Federal service.

The role oversees front desk operations, access to care, appointment utilization, template and schedule management, and referral management to ensure efficient operation of the assigned clinical service. The incumbent assigns and explains work, maintains service and quality-assurance data, identifies training needs, briefs stakeholders on clinic policies and issues, and resolves patient complaints and problems.

The position requires a qualified typist who can type 40 words per minute based on a five-minute sample with three or fewer errors. It is designated Mission Essential and Inclement Weather Essential. The incumbent may be required to work on call during irregular hours, including evenings, weekends, holidays, or varying schedules, and must report to or remain at work during severe weather or other emergency situations. Physical duties may include lifting up to 40 pounds. The position requires a background investigation, immunization screening, seasonal influenza vaccination unless exempted, Hepatitis B immunization for direct patient contact, and tuberculosis testing.

Requirements

• One year of specialized experience in clerical and administrative support functions in a medical facility, including experience such as maintaining health records, answering and directing phone calls, scheduling medical appointments, screening patients to determine eligibility, and manipulating or retrieving data from automated systems; or qualifying education; or a combination of education and experience meeting at least 100% of the requirements.
• Alternatively, 9 semester hours of graduate-level education in a field demonstrating the knowledge, skills, and abilities necessary for the position, such as Healthcare Administration, Healthcare Management, Public Health Administration, or a related field such as Business or Public Administration with coursework in Healthcare Administration.
• A qualified typist able to type 40 words per minute on a five-minute sample with three or fewer errors.
• U.S. citizenship; proof of citizenship is required.
• Successful completion of a suitability or fitness determination and required personnel security investigation.
• Seasonal influenza vaccination unless medically or religiously exempted; immunization screening; Hepatitis B immunization for positions with direct patient contact; and tuberculosis testing.
• Ability to lift up to 40 pounds may be required.
• Ability to work on call during irregular hours, potentially including evenings, weekends, and holidays, and to report to or remain at work during severe weather or emergencies.
• If qualifying through foreign education, evaluation and documentation of equivalency to U.S. accredited education is required where applicable.

Responsibilities

• Supervise front desk operations, access to care, appointment utilization, template and schedule management, and referral management to ensure efficient clinic operations.
• Assign daily, weekly, or monthly work to employees and provide special instructions for new or unusual assignments.
• Maintain service data, including monthly service reports and bimonthly quality-assurance reports.
• Identify and provide training to medical clerks.
• Brief unit commanders, soldiers, family members, and groups on clinic policies, procedures, and issues.
• Resolve patient complaints and problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed