Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA • Fort Detrick, MD

5d • Onsite

About The Position

This position is located at Barquist Army Health Clinic, Fort Detrick. The Medical Support Assistant provides receptionist and clerical support to help ensure high-quality patient care and facility operations. The position is part of a Direct Hire Authority solicitation to recruit and appoint qualified candidates to the competitive service.

The incumbent serves as an initial point of contact for patients and visitors, maintains patient schedules and records, retrieves information from automated systems, monitors department messaging, and responds to emergency calls. The role is designated Mission Essential; during severe weather or other emergencies, the incumbent must report to or remain at work as scheduled to support mission operations.

Requirements

• One year of specialized experience maintaining and monitoring patient appointment schedules, utilizing automated systems, receiving patients and visitors as the initial point of contact, and coordinating patient services with other hospitals or specialties; experience is typically at the GS-04 level.
• Alternatively, four years of education above the high school level from an accredited business, secretarial, or technical school, junior college, college, or university.
• A combination of education and experience may qualify if it equals at least 100% of the requirements; transcripts must be attached when qualifying based on education.
• Applicants must be U.S. citizens and provide proof of U.S. citizenship.
• A background investigation and suitability or fitness determination are required.
• Immunization screening, Hepatitis B immunization for positions with direct patient contact, annual seasonal influenza vaccination unless exempted for medical or religious reasons, and tuberculosis testing are required.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• Direct deposit of pay is required.
• The incumbent must report to or remain at work as scheduled during severe weather or other emergency situations because the position is Mission Essential.
• Foreign education used to meet qualification requirements must be evaluated as equivalent to accredited U.S. education or receive full credit at an accredited U.S. college or university.

Responsibilities

• Perform the full range of receptionist and clerical duties.
• Retrieve information and data from automated systems as needed.
• Maintain patient appointment or admission schedules.
• Receive patients and visitors as the initial point of contact.
• Monitor the department messaging system.
• Maintain patient records in electronic and paper formats.
• Respond to emergency calls.
• Coordinate patient services with other hospitals or specialties.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility and benefits depend on position type.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED