Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA•Fort Rucker, AL

11d•Onsite

About The Position

This position is located at Lyster Army Health Clinic in Fort Rucker, Alabama, in a call center office environment. The Medical Support Assistant manages provider scheduling and appointment templates and provides receptionist, recordkeeping, and clerical support for patient orders, documentation, and scheduling. The role coordinates patient care milestones and inter-departmental services, assists patients and visitors, maintains electronic and paper records, supports patient transitions and discharges, and responds to emergency calls. The stated regular hours are 0700–1600, although the position may require uncommon tours, including on-call duty, fixed or rotating shifts, evenings, weekends, or holidays. It is designated Mission Essential, and the incumbent may be required to report to or remain at work during severe weather or other emergencies.

Requirements

U.S. citizenship.
One year of specialized experience greeting patients in person or by telephone, gathering patient information to determine care eligibility, and scheduling patient appointments; alternatively, qualifying education or a combination of education and experience may be used.
Alternatively, four years of education above high school level from an accredited business, secretarial, or technical school, junior college, college, or university.
A combination of education and experience may qualify when the computed percentage of requirements is at least 100%.
Qualified typist with a minimum speed of 40 words per minute.
Complete a background investigation and meet suitability or fitness requirements for Federal employment.
Meet mandatory seasonal influenza vaccination requirements unless an approved medical or religious exemption is provided; obtain required immunizations or vaccinations unless exempted by a licensed physician.
Meet TDY or business travel requirements, potentially using privately owned vehicles, commercial transport, or military aircraft, ships, and vehicles.
Work uncommon tours of duty as required, including on-call, fixed or rotating shifts, evenings, weekends, or holidays.
Report to or remain at work during severe weather or other emergencies when required as a Mission Essential employee.
Provide proof of U.S. citizenship; male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
Complete a one-year probationary period; continued employment requires written certification that it advances the public interest.
Use direct deposit for pay.

Responsibilities

Manage scheduling and provider templates for Lyster Army Health Clinic.
Perform receptionist, recordkeeping, and clerical support duties related to patient orders, documentation, and appointment scheduling within the medical treatment facility.
Coordinate patient care milestones and inter-departmental services to support timely access to medical support.
Receive and assist patients and visitors; verify eligibility, relay information, manage calls and messages, and resolve routine administrative concerns.
Maintain electronic and paper patient records to support accurate documentation, regulatory compliance, and quality assurance.
Process patient in-processing, transitions, and discharges, including workflow continuity, notifications, and end-of-day reconciliation.
Respond to emergency calls and notify medical personnel in support of communication protocols and timely emergency operations.