Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA • Fort Bragg, NC

10d • Onsite

About The Position

This position serves as a Medical Support Assistant (Office Automation) for Family Medicine at Womack Army Medical Center in Fort Bragg, North Carolina. The role performs receptionist, record-keeping, and miscellaneous clerical duties, including supporting patient check-in and check-out, coordinating appointments and referrals, and managing patient information and inquiries. This is a Direct Hire Solicitation.

Requirements

• One year of specialized experience scheduling and coordinating patient appointments; maintaining patient medical records; verifying patient information and eligibility for healthcare services; and receiving and routing patient inquiries, messages, or requests to appropriate healthcare staff; or qualifying education or a combination of education and experience.
• Alternatively, four years of education above the high school level at an accredited business, secretarial, or technical school, junior college, college, or university.
• A combination of education and experience may qualify if it meets at least 100% of the stated requirements.
• Qualified typist: type 40 words per minute on a five-minute sample with three or fewer errors.
• Applicants must be U.S. citizens and provide proof of U.S. citizenship.
• A Personnel Security Investigation and suitability or fitness determination may be required.
• Seasonal influenza vaccination is mandatory unless an approved medical or religious exemption is documented; immunization screening is required.
• Hepatitis B immunization is required for positions with direct patient contact; proof of other immunizations may also be required depending on the position.
• Tuberculosis testing is required.
• Must report to or remain at work as scheduled during severe weather or emergencies to support mission operations.
• Foreign education used to meet qualification requirements must be evaluated as equivalent to an accredited U.S. education program or receive full course credit from an accredited U.S. college or university.

Responsibilities

• Receive patients and visitors and provide administrative assistance regarding clinic services, procedures, and appointments.
• Enter, retrieve, update, and verify patient information using electronic health records and other automated healthcare systems.
• Maintain patient medical records and ensure required documentation and forms are accurate and complete.
• Receive and route telephone calls, secure messages, patient inquiries, and information requiring attention by healthcare staff.
• Coordinate patient appointments, referrals, and other administrative requirements with healthcare providers and specialty clinics.
• Perform administrative and clerical support associated with patient check-in and check-out.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED