Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA•Offutt AFB, NE

5d•Onsite

About The Position

The Medical Support Assistant (Office Automation) position is located at the 55th Medical Group at Offutt Air Force Base in Nebraska. The role provides administrative and patient-support services, including processing patient orders and requests, scheduling appointments, serving as the initial point of contact for customers, performing receptionist and clerical duties, and maintaining patient records in electronic and paper formats. This is a Direct Hire Solicitation. A recruitment or relocation incentive and student loan repayment may be authorized. Salary negotiation may be available to candidates new to federal service. Non-Federal work experience may be creditable for leave purposes. Appointment may require a suitability or fitness determination and background investigation. A Personnel Security Investigation and immunization screening are required; Hepatitis B immunization is required for positions involving direct patient contact, and other immunizations may be required depending on the position. Selectees must consent to seasonal influenza vaccination or provide a recognized exemption.

Requirements

Meet the qualification requirements through one of the following: one year of specialized experience; four years of education above high school in an accredited business, secretarial, or technical school, junior college, college, or university; or a qualifying combination of education and experience.
Specialized experience must include scheduling patient or coordinating provider appointments, using office automation software to enter or retrieve data, and performing receptionist duties.
Be able to type 40 words per minute on a five-minute sample with three or fewer errors.
Provide transcripts if qualifying based on education.
If using foreign education, provide an evaluation showing it is equivalent to accredited U.S. education or that full credit was given for the courses at a U.S.-accredited college or university.
Be a U.S. citizen and provide proof of U.S. citizenship.
Complete a required Personnel Security Investigation and meet any suitability or fitness determination.
Complete immunization screening; Hepatitis B immunization is required for positions with direct patient contact, and other immunizations may be required depending on the position.
Consent to seasonal influenza vaccination or provide a recognized exemption.
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
Complete a one-year probationary period.

Responsibilities

Complete manual or automated request forms for individual patient orders, blood work, and other requests.
Schedule appropriate patient appointments.
Receive customers as the initial point of contact, in person or by telephone.
Perform receptionist, recordkeeping, and other clerical duties.
Maintain patient records in both electronic and paper formats.