Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA • Nellis AFB, NV

2d • Onsite

About The Position

This position is located at the 99th Medical Group at Nellis AFB, Nevada. The Medical Support Assistant performs receptionist, recordkeeping, and clerical work supporting patient care and administrative operations. Duties include processing patient-related requests, maintaining appointment or admission schedules, receiving patients and visitors, directing urgent messages and results for immediate attention, communicating care delays, and maintaining electronic and paper patient records.

This is a direct-hire solicitation. A recruitment or relocation incentive, salary negotiation for candidates new to Federal service, and student loan repayment may be authorized. Non-Federal work experience may be creditable for leave purposes.

Requirements

• One year of specialized experience scheduling patient and/or coordinating provider appointments, using office automation software to enter or retrieve data, and performing receptionist duties; or qualifying education or a combination of education and experience.
• Be able to type 40 words per minute on a five-minute sample with three or fewer errors.
• Meet suitability or fitness requirements, which may include a background investigation; a Personnel Security Investigation is required.
• Consent to seasonal influenza vaccination or provide a recognized exemption; immunization screening is required.
• Hepatitis B immunization is required for positions involving direct patient contact; proof of other immunizations may also be required depending on the position.
• Applicants must be U.S. citizens and provide proof of U.S. citizenship.
• Applicants using foreign education to qualify must provide an evaluation showing equivalence to U.S. accredited education or full credit for the courses at a U.S. accredited institution.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• Complete a one-year probationary period; continued employment requires written certification that it advances the public interest.
• Direct deposit of pay is required.

Responsibilities

• Perform receptionist, recordkeeping, and miscellaneous clerical duties.
• Complete manual or automated request forms for individual patient orders, blood work, and other patient-care and administrative requests.
• Maintain and monitor patient appointment or admission schedules.
• Receive patients and visitors as the initial point of contact, in person or by telephone.
• Refer urgent messages and patient results for immediate action.
• Monitor and communicate delays in scheduled care to appropriate staff and patients.
• Maintain patient records in electronic and paper formats.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED