Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA•Travis AFB, CA

2d•Onsite

About The Position

This is a direct-hire position located at David Grant Medical Center at Travis Air Force Base in California. The Medical Support Assistant provides receptionist, recordkeeping, and clerical support in an ambulatory setting. The role involves receiving patients and visitors, managing information in automated systems, maintaining patient records, and responding to emergency calls. A recruitment or relocation incentive may be authorized, and salary negotiation may be available for candidates new to Federal service. Non-Federal work experience may be creditable for leave purposes. The position requires a qualified typist who can type 40 words per minute on a five-minute sample with no more than three errors. Moderate to heavy lifting of up to 45 pounds may be required. The incumbent is designated Inclement Weather Essential and Mission Essential and must make every attempt to report to or remain at work during severe weather and report during contingency operations, natural disasters, extreme weather, or other emergencies. A one-year probationary period applies.

Requirements

Meet the specialized experience requirement of one year performing work that includes scheduling patient and/or coordinating provider appointments, using office automation software to enter or retrieve data, and performing receptionist duties; or meet the stated education or combination-of-education-and-experience alternative.
Type at least 40 words per minute on a five-minute sample with no more than three errors.
Be a U.S. citizen and provide proof of U.S. citizenship.
Complete a required personnel security investigation and meet any suitability or fitness determination.
Consent to seasonal influenza vaccination or provide a recognized exemption.
Complete required immunization screening; Hepatitis B immunization is required for positions with direct patient contact, and other immunizations may be required depending on the position.
Complete a one-year probationary period and provide written certification, if continued employment is to proceed, that employment advances the public interest.
Use direct deposit for pay.
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.

Responsibilities

Perform receptionist, recordkeeping, and other clerical duties in an ambulatory setting.
Enter, manipulate, and retrieve information and data using automated systems appropriate to the assigned area.
Receive patients and visitors as the initial point of contact, in person and by telephone.
Maintain electronic and paper patient records in accordance with regulations, ensuring entries include proper patient and health care provider identification.
Respond to emergency calls and notify emergency medical personnel.