Supervisory Medical Support Assistant (Office Automation)

Military Treatment Facilities under DHA•Fort Sam Houston, TX

12d•Onsite

About The Position

This position is located within Brooke Army Medical Center at Fort Sam Houston in San Antonio, Texas. The Supervisory Medical Support Assistant serves as a liaison between the clinic, central appointments, and the Department of Health Care Operations (DHCO). The incumbent supports clinic administration and operations, resolves routine patient concerns, develops administrative solutions, and supervises staff. The position is designated Mission Essential, requiring the incumbent to report during contingency operations, natural disasters, extreme weather, or other emergencies.

Requirements

One year of specialized experience performing clinical front desk operations, including access-to-care functions, appointment utilization, template and schedule management, and referral processing.
One year of specialized experience assigning work based on task difficulty and organizational needs, and resolving routine appointment scheduling and patient access issues.
The required specialized experience must be met through experience; education cannot substitute for it.
Applicants must be U.S. citizens and provide proof of U.S. citizenship.
A suitability or fitness determination may be required based on a completed background investigation.
A one-year supervisory probationary period is required; a one-year probationary period also applies if the selectee has not previously met this requirement.
The selectee must consent to seasonal influenza vaccination or provide a recognized exemption.
Immunization screening is required. Hepatitis B immunization is required for positions with direct patient contact; proof of other immunizations may be required depending on the position.
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
Direct deposit of pay is required.

Responsibilities

Serve as a liaison between the clinic, central appointments, and the Department of Health Care Operations (DHCO).
Resolve non-complex patient complaints and problems, referring complex or difficult complaints to the assigned Health System Specialist or clinic leadership.
Assist the department or clinic chief, in conjunction with the assigned Health System Specialist, department administrative staff, and/or DHCO, in administering actions involving clinical services.
Identify and resolve administrative problems or devise alternatives to existing procedures to improve operations.
Establish and maintain suspense files for information or reports due from staff concerning clinic business and administrative plans.
Perform supervisory duties, including counseling and rating subordinates, directing work, and ensuring functions and duties comply with medical center guidelines.
Prepare clinic forms and management tools to track the progress of clinic plans, programs, and actions.
Report to work during contingency operations, natural disasters, extreme weather, or other emergency situations.