Float Medical Office Assistant

Dent Neurologic Group LLP•Town of Amherst, NY

3d•$17 - $19•Onsite

About The Position

Dent Neurologic Institute is seeking a Float Medical Office Assistant to coordinate and participate in supportive patient-care activities and clinic preparations that assist medical professionals. The role supports examinations, diagnostic and therapeutic procedures, patient follow-up, scheduling, clinic organization, and communication with patients, providers, and other staff. The position is based in Amherst, NY, and requires travel among Dent locations in Amherst, Williamsville, Orchard Park, and Batavia. The schedule is Monday through Friday, eight hours per day and 40 hours per week, between 7:00 a.m. and 6:00 p.m.; the typical schedule is 8:00 a.m. to 4:30 p.m. The role requires a high school diploma and at least two years of related experience. An associate degree and two years of related experience are preferred. Candidates should have strong communication, interpersonal, planning, problem-solving, organizational, confidentiality, and flexibility skills, along with working knowledge of Microsoft Office—particularly Excel—and general office equipment.

Requirements

High school diploma.
At least 2 years of related experience.
Strong verbal communication and interpersonal skills to determine needs, provide information, and offer emotional support.
Working knowledge of Microsoft Office, particularly Excel.
Strong planning, problem-solving, organizational, verbal communication, and interpersonal skills.
Working knowledge of general office equipment, including fax and copy machines, a multi-line phone system, and a personal computer.
Ability to address and resolve conflict professionally.
Ability to maintain strict confidentiality.
Ability to be flexible.
Ability and willingness to travel as needed to meet operational needs and between Dent Neurologic Institute sites.

Nice To Haves

Associate degree.
Two years of related experience.

Responsibilities

Coordinate and participate in patient-care activities during examinations, including taking vital signs, completing mini assessments, assisting with diagnostic procedures, recording information in medical records, and calling in prescriptions as directed by a physician.
Determine, prepare, and set up medical supplies, instruments, and equipment for diagnostic and therapeutic procedures.
Obtain accurate information from patients, explain procedures, allay concerns, and encourage cooperation.
Ensure chart information is complete before examination and enter prescriptions, diagnostic testing, and outside procedures.
Assist with insurance, compensation, disability, and prior authorization forms.
Escort or transport patients to examination rooms and other clinic locations.
Evaluate patient care and responses, monitor providers' plans of care using assessments and records, and liaise with physicians and practice administration to support effective services.
Answer calls for the assigned area, direct clinical calls to appropriate personnel, and respond to patient and referring-office inquiries with accurate information.
Schedule follow-up office visits and diagnostic testing.
Coordinate scheduling with the Medical Secretary and help modify provider schedules as priorities, staffing, or other events change.
Work with the Medical Secretary and cover job duties as needed.
Keep work areas clean and orderly; set up, clean, and disinfect examination rooms; monitor supplies and replenish them as needed.
Comply with quality assurance, HIPAA, customer focus, infection control, safety, and other established policies.
Ensure appropriate patient follow-up regarding prescriptions, referrals, and diagnostic testing; support patient care through education, resource literature, and community-service recommendations or referrals.
Refer patients to appropriate resources for Dent billing policies or financial support.
Report errors or problems so that appropriate action can be taken for patient care.
Problem-solve independently and use available resources to obtain patient information when a patient is unable to communicate.
Treat patients, families, and colleagues respectfully, calmly, and in a friendly manner.
Participate in developing and implementing policies and procedures that support patients' physical and emotional comfort and safety; maintain competence through continuing education and in-service training.
Maintain confidentiality of patient information.
Organize the work area and clinic, help keep providers on schedule, and prioritize tasks.
Perform other duties as assigned or requested by the Clinic Manager and/or providers.