Medical Assistant Med Office Rep Float
About The Position
The Medical Assistant keeps daily operations running smoothly and efficiently for patients and the clinical team. The role proactively prepares patient charts and ensures information is obtained and up to date. The employee may support multiple patients each day, depending on how many physicians are on site. Success requires enthusiasm for helping others, efficiency, and empathy for patients. This position is represented by SEIU-UHW. The Medical Assistant consistently follows Dignity Health Medical Foundation customer-service expectations: making eye contact and smiling, listening actively with a positive attitude, showing respect and empathy, and using the prescribed greeting and closing during phone and in-person interactions.
Requirements
- High school diploma or equivalent.
- Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions, or equivalent military training as determined by Dignity Health Medical Foundation HR in conjunction with the State Division of Allied Health Professions.
- Excellent interpersonal, organizational, and customer service skills.
- Knowledge of medical terminology, familiarity with CPT and ICD-10 coding procedures and reference tools, and pharmacology appropriate to the Medical Assistant scope of practice.
- Current BLS certification through the American Heart Association.
Nice To Haves
- Six months of experience in an outpatient setting as a Medical Assistant.
- Certification through a private agency approved by the Medical Board of California; the American Association of Medical Assistants is preferred. Other listed agencies are American Medical Technologists, American Medical Certification Association, California Certifying Board of Medical Assistants, and Multi-skilled Medical Certification Institute, Inc. (NCCT).
- Familiarity with an electronic practice management system.
Responsibilities
- Proactively prepare patient charts and ensure patient information is obtained and up to date.
- Support patients and the clinical team in keeping daily operations running smoothly and efficiently.
- Demonstrate customer service expectations, including eye contact, smiling, active listening, respect, concern, and empathy.
- Use the scripted greeting and closing during phone and in-person interactions.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
