Medical Assistant Med Office Rep

CommonSpirit Health • Stockton, CA

1d

About The Position

Dignity Health Medical Group – Stockton, a service of Dignity Health Medical Foundation, is a multispecialty clinic with three locations in Stockton, California. The organization provides integrated care across primary care and multiple specialties. The Medical Assistant helps ensure smooth daily operations for patients and the medical team and may support multiple patients each day, depending on physician availability. This position is represented by the SEIU-UHW.

The role includes preparing patient charts, assisting with examinations and procedures, relaying physician instructions, administering physician-directed medication, measuring vital signs, managing paper and electronic medical records, communicating patient concerns to providers, and working with physicians, insurance companies, and pharmacies on medication authorizations and refills. The successful candidate is expected to help patients with empathy, work efficiently, provide excellent customer service, demonstrate technical competence, and contribute to organizational excellence.

Requirements

• High school graduate with general studies or GED with general studies.
• Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions, or equivalent military training in an accredited Medical Assistant program, as determined by the DHMF HR department in conjunction with the State Division of Allied Health.
• Basic Life Support (CPR) certification upon hire.

Nice To Haves

• Six months of experience in an outpatient setting as a Medical Assistant.
• Six months of experience in an outpatient setting as a Medical Office Receptionist, or equivalent high-volume customer service experience in another industry or environment working with referrals or surgery scheduling.
• Experience in billing.
• Prior call center experience.
• Experience with multi-line or ACD phones.

Responsibilities

• Prepare patient charts proactively.
• Assist with patient examinations and procedures and relay physician instructions.
• Administer physician-directed medication and accurately measure vital signs.
• Manage medical records, including charts and electronic medical records.
• Communicate patient concerns to providers.
• Collaborate with physicians, insurance companies, and pharmacies on medication authorizations and refills.
• Obtain pre-authorizations for procedures, imaging, tests, and medications.
• Submit prescription requests to pharmacies within 30 minutes after obtaining a physician’s written order.
• Provide excellent customer service and demonstrate technical competence.
• Use work time efficiently through proper time management and contribute to organizational excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED