Medical Assistant Med Office Rep
About The Position
Dignity Health Medical Group – Stockton, a service of Dignity Health Medical Foundation, is a multispecialty clinic with three locations in Stockton, California. The clinic works with its affiliated hospital, St. Joseph’s Medical Center, as part of an integrated care delivery system offering primary care, cancer care, endocrinology, gastroenterology, and general surgery. The Medical Assistant supports smooth daily operations for patients and the medical team, serving multiple patients each day depending on physician availability. Responsibilities include preparing patient charts, assisting with examinations and procedures, relaying physician instructions, administering physician-directed medication, measuring vital signs, managing paper and electronic medical records, communicating patient concerns to providers, and coordinating medication authorizations and refills with physicians, insurance providers, and pharmacies. The position is represented by SEIU-UHW. Success requires enthusiasm for helping others, efficiency, and empathy for patients.
Requirements
- High school diploma or GED.
- Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions, or equivalent military training; equivalency is determined by the DHMF HR department in conjunction with the State Division of Allied Health.
- Basic Life Support (CPR) certification upon hire.
- Enthusiasm for helping others, efficiency, and empathy for patients.
Nice To Haves
- Six months of experience as a Medical Assistant in an outpatient setting.
- Six months of experience as a Medical Office Receptionist in an outpatient setting, or equivalent experience in a high-volume customer service role in another industry or environment working with referrals or surgery scheduling.
- Billing experience.
- Prior call center experience.
- Experience with multiline or ACD phones.
Responsibilities
- Prepare patient charts proactively.
- Assist with patient examinations and procedures.
- Relay physician instructions to patients.
- Administer medication as directed by physicians.
- Measure vital signs accurately.
- Manage medical records, including charts and electronic medical records.
- Communicate patient concerns to providers.
- Collaborate with physicians, insurance providers, and pharmacies on medication authorizations and refills.
- Provide excellent customer service.
- Demonstrate technical competence.
- Obtain pre-authorizations for procedures, imaging, tests, and medications.
- Submit prescription requests accurately to pharmacies within 30 minutes after receiving a physician’s written order.
- Contribute proactively to organizational excellence.
- Use work time efficiently through proper time management.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
