Float Medical Office Assistant

Dent Neurologic Group LLP•Amherst, NY

2d•Onsite

About The Position

Dent Neurologic Institute seeks a Float Medical Office Assistant to coordinate and participate in supportive patient care and clinic preparation activities. The role supports medical professionals and patient care across Dent locations in Amherst, Williamsville, Orchard Park, and Batavia, New York. The position works 40 hours per week, five days per week, typically 8:00 a.m. to 4:30 p.m., within the Monday–Friday window of 7:00 a.m. to 6:00 p.m. Travel between Dent locations is required. The assistant helps prepare patients and examination rooms, gathers and records patient information, supports diagnostic and therapeutic procedures, and helps ensure appropriate follow-up. The role also includes patient communications, appointment scheduling, administrative and insurance-related tasks, supply management, and coordination with providers and medical secretaries. The employee is expected to maintain patient confidentiality, follow organizational policies, and contribute to a respectful and safe patient-care environment. The position requires a high school diploma and at least two years of related experience. An associate degree and two years of related experience are preferred. Work involves prolonged standing and walking, frequent bending and other movements, fine hand manipulation, some lifting usually not exceeding 25 pounds, and health risks associated with patient exposure, including body fluids.

Requirements

High school diploma.
At least two years of related experience.
Strong verbal communication and interpersonal skills to determine needs, provide information, and provide emotional support.
Working knowledge of Microsoft Office, specifically Excel.
Strong planning, problem-solving, organizational, verbal communication, and interpersonal skills.
Working knowledge of general office equipment, including fax and copy machines, a multi-line phone system, and a personal computer.
Ability to address and resolve conflict professionally.
Ability to maintain strict confidentiality.
Flexibility.
Ability and willingness to travel as needed to meet operational needs and between Dent locations.
Ability to perform the physical activities described, including prolonged standing and walking, bending, squatting, reaching above shoulder level, crouching, kneeling, pushing and pulling, fine hand manipulation, and some lifting usually not exceeding 25 pounds.
Ability to work with health risks associated with patient exposure, including body fluids.

Nice To Haves

Associate degree and two years of related experience.

Responsibilities

Coordinate and participate in patient care activities, including taking vital signs, conducting mini assessments, assisting with diagnostic procedures, recording information in medical records, and calling in prescriptions as directed by physicians.
Prepare and set up medical supplies, instruments, and equipment for diagnostic and therapeutic procedures.
Obtain accurate information from patients, explain procedures, help allay fears, and encourage cooperation.
Ensure chart information is complete before examination, including entering prescriptions, diagnostic testing, and outside procedures.
Assist with insurance, compensation, disability, and prior authorization forms.
Escort or transport patients to examination rooms and other clinic locations.
Evaluate patient care and responses, monitor providers’ plans of care, and liaise with physicians and practice administration to support effective patient care services.
Answer calls for the assigned area, direct clinical calls to appropriate personnel, and respond to patient and referring-office inquiries with accurate information.
Schedule follow-up office visits and diagnostic testing; coordinate scheduling with the medical secretary and help modify provider schedules as needed.
Work with the Medical Secretary and cover job duties as needed.
Keep work areas clean and orderly; set up, clean, and disinfect examination rooms; monitor and replenish medical supplies.
Follow quality assurance, HIPAA, customer focus, infection control, safety, and other organizational policies.
Ensure appropriate follow-up regarding prescriptions, referrals, and diagnostic testing.
Support patient care through patient and family education, resource literature, and community service recommendations or referrals.
Refer patients to appropriate Dent resources for billing and financial support policies.
Report errors or problems so appropriate patient-care action can be taken.
Independently seek patient information and use available resources when a patient is unable to communicate.
Treat patients, families, and colleagues respectfully and with care.
Participate in developing and implementing policies and procedures that promote patients’ physical and emotional comfort and safety.
Maintain competence through continuing education and in-service training, and protect the confidentiality of patient information.
Organize the work area and clinic, help keep providers on schedule, and prioritize tasks.
Perform other duties as assigned or requested by the Clinic Manager and/or providers.