Medical Assistant - Katy Office

American Oncology Network•Houston, TX

4d•$16 - $27

About The Position

The Medical Assistant assists physicians with office-based medical procedures and performs phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role supports patient intake and documentation, laboratory operations, scheduling, and compliance with applicable policies and regulations. The position may require travel to other AON locations and occasional overtime or weekend shifts based on location hours and operational needs.

Requirements

High school diploma or GED.
BLS certification required.
Certifications and licenses as required by the state where employed.
Valid driver's license and a vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician's office, with the ability to perform venipuncture.
Critical-thinking, problem-solving, analysis, decision-making, planning, time-management, and organizational skills; attention to detail and ability to exercise independent judgment.
Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to handle sensitive and confidential material and emotionally charged matters.
Good command of English and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
Strong customer focus and ability to support quality, performance effectiveness, operational excellence, collaboration, partnerships, and positive employee, physician, and community relations.
Ability to manage time, conflicting priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively remotely as required and in a fast-paced, multi-site environment while managing competing priorities and demands from varied stakeholders and sites.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
EMR skills.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform quality control procedures before patient testing and document quality assurance corrective actions.
Perform laboratory blood work and blood draws; handle and process specimens according to laboratory procedures and standards.
Prepare blood or bone marrow slides for evaluation and send outside laboratory tests to the appropriate facility based on the patient's insurance plan.
Maintain test report logs, quality control logs, equipment records, and checklists required by regulatory agencies.
Follow the AON patient identification policy and procedure at every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ-9 depression screening as requested by the physician.
Place patients in exam rooms and prepare them for the physician in a timely manner.
Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspirations, paracentesis, and pelvic exams.
Schedule outside testing, referrals to other physicians, and hospital admissions as ordered by physicians, when applicable.
Document testing and treatment in medical records; prepare encounter forms for billing or complete electronic superbill steps in the EMR.
Show physicians critical blood counts according to guidelines and obtain scans and CDs for physician review.
Maintain adequate supply inventory and place orders as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable and compliance testing as required.
Perform duties needed to keep the laboratory compliant with state and federal regulatory agencies, and complete the required annual CEUs for C.O.L.A. requirements.
Follow safety guidelines and maintain cleanliness of the laboratory and equipment.
Comply with federal and state requirements concerning patient care, patient rights, safety, billing, and collections, as well as AON and departmental policies, including IT policies and the Disaster Recovery Plan.
Maintain the confidentiality of patient information.
Assist in training new employees in related job duties.
Work at any AON location as needed to meet business needs and work overtime when given sufficient notice.
Perform other job-related duties as assigned to meet business needs.