Medical Office Assistant | FT | Days | East Memphis
About The Position
The Medical Office Assistant (MOA) is an important member of the patient care team and supports patient- and family-centered care. Working with patients, families, management, staff, and clinicians, the MOA is responsible for front desk functions at an ambulatory or clinic site. Duties include answering and triaging calls, registering patients in the electronic medical record, preparing chart contents, retrieving and filing records, collecting payments, and assisting patients with the patient portal. The role also supports appointment scheduling and confirmations, patient demographic updates, and insurance information collection. The MOA is expected to model the Methodist Mission, Vision, and Values and provide customer service consistent with MLH values.
Requirements
- High school diploma or equivalent.
- Basic understanding of medical terminology.
- Ability to work without close supervision and exercise independent judgment.
- Ability to use word processing and spreadsheet programs and standard office equipment.
- Ability to communicate verbally and in writing.
- Ability to organize multiple tasks and projects and maintain control of workflow.
- Ability to handle stressful situations.
- Ability to perform basic arithmetic calculations.
- Ability to provide customer service consistent with MLH values.
Nice To Haves
- 1–3 years of experience with insurance verifications or authorizations.
- 1–3 years of physician office experience.
- 1–3 years of scheduling experience.
- Certified Medical Office Assistant certification from the National Center for Competency Testing.
- Certified Medical Administrative Assistant certification from the National Healthcareer Association.
- Knowledge of coding.
- Knowledge of general business operations, scheduling, insurance, and coding.
Responsibilities
- Register new patients and update existing patient demographic information, including personal and financial details.
- Schedule new appointments as needed and make confirmation calls for upcoming appointments.
- Collect co-pays and insurance information to ensure full and proper payment.
- Manage the front desk by greeting patients and visitors and responding to information requests in person or by phone.
- Answer and triage patient calls.
- Register patients in the EMR and prepare chart contents.
- Retrieve and file records.
- Assist patients with the patient portal.
- Identify opportunities for self-development and professional competency enhancement.
- Model behavior consistent with the Methodist Mission, Vision, and Values.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
