CMA Lead | FT | Days | Memphis

Methodist Le Bonheur Healthcare

3d•Onsite

About The Position

The CMA Lead provides care in a medical practice office under the direction of a provider, maintains a clean and safe environment, provides patient care and information, and adapts procedures and techniques to meet complex position requirements with limited supervision. The role serves as lead for Medical Assistants by answering questions, conducting training, preparing educational materials, and supporting clinical team members. The position models the Methodist Mission, Vision and Values and focuses on compassionate, service-oriented, excellent care for patients and the community.

Requirements

High school diploma or equivalent.
3–5 years of experience as a Medical Assistant or in a similar role.
HEARTSAVER certification from the American Heart Association.
AAMA Certified Medical Assistant certification from the American Association of Medical Assistants.
Strong written and verbal communication skills and the ability to interact tactfully and professionally with patients, families, and physicians.
Successful completion of applicable MA Lead competency assessments and skills checklists, with proficiency in all measured areas.
Demonstrated leadership abilities.
Ability to begin patient visits with eye contact, a smile, and a greeting using the patient’s name.
Ability to work independently and as part of a multidisciplinary team.
Successful completion of assigned role training and development programs within the required timeframe.
Computer proficiency, including navigating the EMR, documenting appropriately, and reviewing computer reports according to evidence-based guidelines.
Proficiency in motivational interviewing and teach-back techniques.
Ability to act quickly in emergency situations.

Nice To Haves

Technical degree or diploma in Medical Assisting.
NCCT Medical Assistant certification from the National Center for Competency Testing.
Nationally Certified Medical Assistant certification from the National Association of Health Professionals.
Basic Life Support certification from the American Heart Association.
AMT Registered Medical Assistant certification from American Medical Technologists.
Certified Clinical Medical Assistant certification from the National Healthcareer Association.

Responsibilities

Serve as lead for Medical Assistants within the physician office, providing guidance, answering questions, solving problems, and researching issues.
Organize and conduct continuing in-service training classes for current Associates.
Review clinical team members’ work for quality and perform audits as requested by the manager.
Assist with scheduling activities to ensure adequate departmental staffing and meet customer needs, budget, and productivity requirements.
Participate in interviewing potential Associates and provide input into Associate evaluations and corrective actions as requested by the manager.
Perform special projects for the department.
Assist patients throughout their visits, accompany them to exam or procedure rooms, and respond to patient needs professionally and courteously.
Perform patient-care clerical activities, including scheduling appointments and Diagnostic Imaging exams, lab callbacks, prior authorizations, retrieving medical histories, completing patient paperwork, and handling phone calls.
Collect and record patient measurements and clinical information, including vital signs, presenting and previous conditions, surgical history, review of systems, medical and social history, and allergies.
Assist with preparation for physical examinations as needed.
Perform EKGs, remove sutures or staples, and change sterile and non-sterile dressings as directed.
Collect and prepare specimens for laboratory analysis using non-invasive techniques, including urine, sputum, and stool; assist with undressing, cleansing, and positioning patients for procedures.
Perform skin tests and venipuncture to withdraw blood.
Administer medications and immunizations under the direction of a physician or advanced practice provider.
Authorize prescription refills and provide prescription information to pharmacies when ordered and authorized by a physician or advanced practice provider.
Administer first aid or cardiopulmonary resuscitation in emergencies.
Prepare and clean exam and procedure rooms, instruments, and equipment between visits; clean and sterilize instruments and properly dispose of contaminated supplies.
Prepare, sort, store, and restock supplies for exam and procedure rooms, including ordering and maintaining stock as needed.
Provide patient education and instructions under the authorization of the supervising physician.
Perform other duties as assigned or requested.