CMA II | FT | Weekdays | Neurology Clinic | Memphis

Methodist Le Bonheur Healthcare

2d•Onsite

About The Position

Provides care in a medical practice office or clinic under the direction of a provider. Maintains a clean and safe environment, provides patient care and information, and mentors Level I Medical Assistants in the same physician office. Models behavior consistent with The Methodist Mission, Vision and Values. The role supports patients throughout their visits, performs clinical and clerical tasks, prepares rooms and supplies, and provides authorized patient education.

Requirements

High school diploma or equivalent.
3–5 years of experience as a Medical Assistant or in a similar role.
HEARTSAVER certification from the American Heart Association.
NCCT Medical Assistant certification from the National Center for Competency Testing.
Strong written and verbal communication skills and the ability to work tactfully and professionally with patients, families, and physicians.
Successfully complete applicable Level 2 competency assessments and skills checklists, demonstrating proficiency in measured areas.
Ability to begin patient visits with eye contact, a smile, and a greeting using the patient’s name.
Ability to work independently and as part of a multidisciplinary team.
Complete assigned training and development programs for the role within the required timeframe.
Computer skills, including navigating the EMR and documenting appropriately, and the ability to review computer reports using evidence-based guidelines.
Proficiency in motivational interviewing and teach-back techniques.
Ability to act quickly in emergency situations.

Nice To Haves

Technical degree or diploma in Medical Assisting.
AMT Registered Medical Assistant certification from American Medical Technologists.
Certified Clinical Medical Assistant certification from the National Healthcareer Association.
Nationally Certified Medical Assistant certification from the National Association of Health Professionals.
AAMA Certified Medical Assistant certification from the American Association of Medical Assistants.
Basic Life Support certification from the American Heart Association.

Responsibilities

Assist patients throughout visits, accompany them to exam or procedure rooms, and respond to their needs professionally and courteously.
Perform clerical activities related to patient care, including scheduling appointments and diagnostic imaging exams, lab callbacks, prior authorizations, retrieving medical histories, completing paperwork, and handling phone calls.
Collect and record patient measurements and information about presenting and previous conditions, medical and surgical history, allergies, and other relevant history.
Assist with preparation for physical examinations.
Perform EKGs, remove sutures and staples, and change sterile and non-sterile dressings as directed.
Collect and prepare specimens for laboratory analysis using non-invasive techniques, including urine, sputum, and stool specimens.
Assist with undressing, cleansing, and positioning patients for specific procedures.
Perform skin tests and venipuncture to withdraw blood.
Administer medications and immunizations under the direction of a physician or advanced practice provider.
Authorize prescription refills and provide prescription information to pharmacies when ordered and authorized by a physician or advanced practice provider.
Administer first aid or cardiopulmonary resuscitation in an emergency.
Prepare and clean exam and procedure rooms, instruments, and equipment between visits; ensure instruments are cleaned and sterilized and contaminated supplies are disposed of properly.
Prepare orders, sort, store, and restock supplies for exam and procedure rooms, including ordering and maintaining supplies as needed.
Provide patient education and instructions under the authorization of the supervising physician.
Mentor Level I Medical Assistants in the same physician office.
Perform other duties as assigned or requested.