About The Position

The Medical Assistant processes patients for clinician visits and procedures, supports clinic flow, collects and documents patient intake information, and collaborates with the Clinic RN and/or Clinician to prioritize interventions. The role assists clinicians and coworkers with office procedures, supports patient admissions, schedules appointments, maintains equipment and supplies, and carries out medication-related tasks as ordered. The position also requires accurate documentation, reporting abnormalities, cost-conscious use of resources, maintaining competency, and attending clinic staff meetings.

Requirements

  • Receive Medical Assistant certification within 15 months of hire.
  • Obtain AHA CPR certification by the end of the month after 60 days from hire and maintain it.
  • One year of previous medical office experience.
  • One year of patient care experience.
  • Positive, cheerful attitude; ability to work as a team player, self-starter, and flexible coworker; compassionate and caring manner.
  • Knowledge of proper telephone techniques, a pleasant telephone voice, and correct grammar usage.
  • Ability to communicate effectively orally and in writing.
  • Knowledge of medical terminology.
  • Working knowledge of numbers, measurements, and medication calculation.
  • Accuracy in documentation and ability to maintain strict confidentiality of patient information.
  • Professional appearance; courteous conduct toward coworkers, patients, family members, clinicians, and residents; ability to participate in and promote teamwork.
  • Medium physical/mental demand capabilities.
  • Ability to work independently and courteously with physicians, healthcare providers, patients and families, and coworkers.
  • Ability to prioritize work demands and organize time efficiently; clear thinking; ability to work under time constraints and stressful situations while performing multiple tasks.
  • Ability to handle many telephone lines, walk and maneuver frequently around the clinic building, and stand for long periods.
  • Excellent problem-solving skills.

Nice To Haves

  • Medical Assistant certification.

Responsibilities

  • Process patients in a timely manner into examination or procedure rooms and take appropriate measures to keep clinic operations running smoothly.
  • Provide patient intake information upon arrival and prioritize interventions in collaboration with the Clinic RN and/or Clinician.
  • Completely and accurately document patient care and education, and report abnormalities to the RN and/or Clinician.
  • Assist with patient admission to a hospital and/or nursing home.
  • Schedule patient appointments as needed.
  • Assist clinicians or coworkers with office procedures.
  • Clean, maintain, and care for office equipment and perform necessary quality controls.
  • Call or fax approved orders to pharmacies, care homes, nursing homes, or hospitals.
  • Administer injections, immunizations, and/or other medications according to orders, and complete appropriate documentation.
  • Use supplies and equipment economically and with awareness of cost containment.
  • Restock examination-room medical supplies and order and maintain supplies as necessary.
  • Keep medicine samples and regular cabinets orderly.
  • Attend Family Practice clinic staff and nursing staff meetings 1–2 times per month.
  • Maintain competency in all position requirements.
  • Perform other duties as assigned.
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