Patient Service Coordinator (Medical Assistant/Front Office Role)

UPMC•Coudersport, PA

4d•Onsite

About The Position

The Patient Service Coordinator is a dual clinical and front-office role supporting a provider across two practice locations in Wellsboro and Coudersport. The position requires regular travel between both sites to support daily operations and patient care. The coordinator helps deliver a positive patient experience while assisting providers and clinical staff, managing front-office services, and keeping the clinic environment organized, comfortable, and safe. The role works Monday through Friday during daylight hours, with no evenings, weekends, or holidays.

Requirements

High school diploma or equivalent.
At least three years of direct patient care and/or phlebotomy experience.
Basic computer skills and knowledge of medical terminology, examination, diagnostic, and treatment-room responsibilities.
Strong interpersonal skills and the ability to work with individuals from multidisciplinary groups.
Excellent organizational skills.
CPR required within 30 days of hire based on AHA standards, including didactic and skills-demonstration components.
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR).
Act 34 clearance.

Nice To Haves

Medical Assistant or Phlebotomy licensure preferred.

Responsibilities

Greet and register patients, explain processes and procedures to new patients, and assist with paperwork.
Schedule appointments and testing, organize the daily patient schedule, greet patients, and assign rooms.
Verify and confirm health insurance coverage and collect and balance co-pays daily.
Provide front desk coverage and coordinate the lobby and waiting room; account for customers in the clinic and serve as a liaison between customers and clinic staff.
Complete vital signs, specimen testing, EKGs, phlebotomy, rooming, and patient triage as needed.
Assist providers and clinical staff with patient care and maintain clean, organized, comfortable, and safe spaces.
Order supplies for the unit as necessary.
Coordinate ordering of blood products in collaboration with RNs, the Blood Bank, and the Laboratory.
Coordinate and manage the bone marrow biopsy schedule for multiple practitioners and a bone marrow technician.
Maintain required competencies and participate in assigned interdisciplinary activities, staff meetings, and committees.
Maintain a visible and accessible presence in the clinic, anticipate and respond to customer needs, and respond appropriately to crisis situations as a team member.
Immediately report situations that may affect the safety of patients, visitors, or staff.
Continuously monitor the clinic environment and facilitate correction of issues affecting its appearance, comfort, or safety.
Perform other duties as assigned.