Patient Service Coordinator (Medical Assistant/Front Office Role)

UPMC•Carlisle, PA

3d•Onsite

About The Position

The Patient Service Coordinator is a dual clinical and front-office role supporting Hillman Cancer Center medical oncology practices in Mechanicsburg, Harrisburg, and Carlisle, Pennsylvania. The position combines patient care support with reception, registration, scheduling, and other administrative duties to help keep clinic operations running smoothly and provide an excellent patient experience. On-the-job training is provided. The role is described as Monday through Friday during daylight hours, with no evenings, weekends, or holidays. The work takes place in a fast-paced, friendly, and supportive clinical environment.

Requirements

High school graduation or equivalent.
At least three years of direct patient care and/or phlebotomy experience.
Basic computer skills.
Knowledge of medical terminology and examination, diagnostic, and treatment room responsibilities.
Strong interpersonal skills and ability to work with individuals from multidisciplinary groups.
Excellent organizational skills.
CPR certification based on AHA standards, including didactic and skills demonstration components, within 30 days of hire.
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR).
Act 34 clearance.

Nice To Haves

Medical Assistant or Phlebotomy licensure.

Responsibilities

Complete vital signs, specimen testing, and EKGs as needed.
Organize the daily patient schedule, greet patients, and assign rooms.
Order supplies for the unit as necessary.
Maintain competency requirements.
Coordinate ordering blood products in collaboration with registered nurses, the Blood Bank, and the Laboratory.
Greet people entering the clinic, identify self and role, explain processes and procedures to new patients, and assist with paperwork.
Participate in interdisciplinary activities, including staff meetings and committees, as assigned.
Maintain a highly visible and accessible presence in a prominent clinic area.
Anticipate and respond to customer needs.
Respond appropriately to crisis situations as a team member.
Assist with patient registration, including verification and confirmation of health insurance coverage.
Immediately report situations that may affect the safety of patients, visitors, or staff.
Provide front desk coverage as assigned.
Monitor the clinic environment and facilitate correction of issues affecting its appearance, comfort, or safety.
Account for all customers in the clinic.
Coordinate and supervise the lobby and waiting room.
Serve as a liaison between customers and clinic staff.
Collect all copayments daily and correctly balance them at the end of each day.
Coordinate scheduling, including testing.
Coordinate and manage the bone marrow biopsy schedule for multiple practitioners and the bone marrow technician.