Patient Service Coordinator (Medical Assistant/Front Office Role)

UPMC•New Castle, PA

5d•Onsite

About The Position

The Patient Service Coordinator is a dual clinical and front-office role supporting Hillman Cancer Center’s medical oncology practice in New Castle, Pennsylvania. The position combines patient-care support with registration, scheduling, insurance verification, and customer service. On-the-job training is provided. The practice is described as fast-paced, friendly, and supportive. The schedule is Monday through Friday during daylight hours, with no evenings, weekends, or holidays.

Requirements

High school graduate or equivalent.
At least three years of direct patient care and/or phlebotomy experience.
Basic computer skills and knowledge of medical terminology, examination, diagnostic, and treatment-room responsibilities.
Strong interpersonal skills and ability to work with individuals from multidisciplinary groups.
Excellent organizational skills.
CPR certification meeting AHA standards, including didactic and skills-demonstration components, required within 30 days of hire.
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR).
Act 34 clearance.

Nice To Haves

Medical Assistant or Phlebotomy licensure preferred.

Responsibilities

Complete vital signs, specimen testing, and EKGs as needed.
Organize the daily patient schedule, greet patients, and assign rooms.
Order supplies for the unit as necessary.
Maintain competency requirements.
Coordinate ordering blood products in collaboration with RNs, the Blood Bank, and Laboratory.
Greet people entering the clinic, identify self and role, explain processes and procedures to new patients, and assist with paperwork.
Participate in interdisciplinary activities, including staff meetings and committees, as assigned.
Maintain high visibility in a prominent, readily identifiable, and accessible area of the clinic.
Anticipate and respond to customer needs.
Respond appropriately to crisis situations as a team member.
Assist with patient registration, including verification and confirmation of health insurance coverage.
Immediately report situations that may affect the safety of patients, visitors, or staff.
Provide front-desk coverage as assigned.
Monitor the environment and facilitate correction of issues affecting the clinic’s appearance, comfort, or safety.
Account for all customers in the clinic.
Coordinate and supervise the lobby and waiting room.
Serve as a liaison between customers and clinic staff.
Collect all co-pays daily and balance them correctly at the end of each day.
Coordinate scheduling, including testing.
Coordinate and manage the bone marrow biopsy schedule for multiple practitioners and the bone marrow technician.
Greet and register patients, schedule appointments, verify insurance, and collect co-pays while providing customer service.
Assist providers and clinical staff with patient care, including rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces.