Medical Office Assistant- Atrium Huntersville Neurosurgery

Advocate Health • Huntersville, NC

4d • $21 - $31

About The Position

The Medical Office Assistant provides non-clinical administrative support and clinical support for a neurosurgery practice. The role supports patient flow, schedules appointments and referrals, performs check-in and registration tasks, verifies insurance, handles collections, maintains medical records, and helps patients with self-check-in. Clinical duties include preparing rooms and patients, taking and recording vital signs, performing tests or procedures as directed and within training and site policies, providing and reinforcing patient education and discharge instructions, collecting and labeling specimens, maintaining quality-control and test-tracking logs, and directing urgent patient concerns to providers. The assistant also supports referrals and other services ordered by providers and ensures emergency equipment is available and reported if it is not functioning properly.

The position is responsible for maintaining a clean, safe, and confidential care environment; following infection-control, OSHA, regulatory, and medical-record procedures; cleaning rooms and equipment; and reporting incidents or non-compliance. It also includes patient-service responsibilities, participation in quality and process improvement, maintaining current CPR and job competencies, and attending meetings and in-services. The role requires responsiveness to patients, staff, and providers, and may include other related duties as assigned.

Requirements

• High school diploma or GED.
• Two years of related experience or a combination of education and experience.
• Good communication skills.
• Familiarity with computers.
• Good time-management and organizational skills.
• Current CPR certification.
• Ability to work varying shifts to meet the needs of the center.
• Ability to work under stressful conditions and in difficult situations, respond quickly to patient needs, and work at a fast pace.
• Ability to assist with patient evacuation during a fire or other disaster.
• Ability to work around potentially infectious specimens and patients and exposure to adverse, hazardous, or unpleasant conditions.
• Ability to lift up to 35 pounds without assistance; for patient lifts over 35 pounds or when a patient cannot assist, use patient-handling equipment with at least one other associate when available.

Nice To Haves

• Experience taking patient vital signs.
• Knowledge of medical terminology.
• Knowledge of CPT/ICD-9 coding.

Responsibilities

• Answer telephone calls, respond to questions, take messages, and transfer calls as appropriate.
• Schedule appointments and referrals; perform patient check-in, registration, and insurance verification as directed; handle cash or credit collections and reconciliation.
• Inform providers about delays and the status of waiting patients.
• Prepare documents for scanning and assist patients with self-check-in as needed.
• Manage patient flow by preparing rooms and patients, stocking exam rooms, and following practice standards.
• Perform tests and procedures as directed by the provider and within training, competency, and site policies.
• Provide written patient education and discharge instructions, and reinforce the provider’s instructions.
• Help patients obtain additional provider-ordered services before leaving and arrange referrals for additional services.
• Maintain quality-control logs and applicable test-tracking logs; communicate delays in test results to providers.
• Collect and label specimens accurately according to laboratory procedures, including verifying patient identity.
• Know the location of emergency equipment, make it available to providers, and report equipment issues.
• Measure and record blood pressure, pulse, temperature, height, weight, and reason for visit.
• Screen patient calls, direct urgent or emergent concerns to providers, respond to messages, and document follow-up in the medical record.
• Use standard precautions and maintain a clean and safe work environment according to infection-control and safety guidelines.
• Clean exam rooms, equipment used during visits, and waiting-room areas as needed; maintain the work area according to site checklists.
• Comply with OSHA and other regulatory standards, attend annual safety training, report incidents and non-compliance, and support quality initiatives.
• Protect patient confidentiality in all care and communications and dispose of or shred identifying paperwork according to policy.
• Order supplies as directed, maintain inventory par levels, reduce waste, and follow organizational recycling and resource-use guidelines.
• Provide efficient, high-quality service and interact with patients, families, and associates with empathy and respect for cultural differences.
• Follow service standards, contribute to patient-satisfaction targets and process improvement, maintain a professional appearance and identification badge, and complete required customer-service training and scripting.
• Maintain awareness of current standards of care, attend meetings and in-services, maintain skills competency and current CPR certification, and complete annual competency reviews.
• Perform other related duties as assigned.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health-care and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined-contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, potential premium pay, incentive pay for select positions, and opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED