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Community Marketing Manager
KOHO1d âą Remote
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Community Marketing Manager
KOHO
âąRemote
About The Position
Weâre looking for a Community Marketing Manager to join our team for a role to work remotely based in Canada. Reporting to the Director, Integrated Marketing, youâre going to be a part of a team that is responsible for the entire marketing funnel for KOHO. The Community Marketing Manager, who is equal parts creator and connector, will own our community presence across Reddit, Trustpilot, and all other social channels while building a VIP user program that gives real customers a voice in our product roadmap. You'll blend creative content production with hands-on community engagement, working closely with both internal resources and an external agency to keep our social feeds fresh, relevant, and on brand.
Requirements
- 2-5 years in community management, social media or creator marketing
- Experience in managing online forums (Reddit, Discord, Trustpilot etcâŠ)
- Strong project management instincts
- Comfort managing feedback loops with agencies and design resources
- Excellent written communication with the ability to shift tone from playful social posts to professional review responses
Nice To Haves
- Experience with user research, beta groups, focus groups or product feedback loops
Responsibilities
- Own and grow KOHO's Reddit community, responding to users and escalating issues to User Success
- Monitor and manage our Trustpilot presence: flag negative reviews, coordinate resolution, and drive review generation
- Be the voice of the user internally, surfacing community sentiment to Product Marketing
- Create compelling organic social content (static, video, memes, UGC) tailored to each platform
- Partner with our creative agency to source, brief, and approve assets that resonate with KOHO's audience based on what's performing in their feeds
- Maintain a content calendar that balances brand storytelling, product education, and community engagement
- Build and manage a group of VIP KOHO users who serve as an always-on focus group and beta testing cohort
- Design the program structure: recruitment, incentives, communication cadence, and feedback loops
- Coordinate with Product to route beta features to this group and synthesize their input into actionable insights
- Plan and execute community events (virtual and in-person) that deepen user loyalty and generate content
- Manage event logistics, promotion, budgets, and post-event recaps
Benefits
- Asynchronous collaboration
- Flexible hours
- Remote-first setup
- Autonomy and high trust
- Pay transparency
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Job Search Resources
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