Account Manager - E-commerce Marketing Agency

Hustler Marketing

2d•Remote

About The Position

The Account Manager manages assigned clients and their stores, overseeing client-agency relationships and planning, briefing, monitoring, and executing marketing campaigns designed to drive conversions and sales. The role develops marketing strategies, handles client communications and reporting, communicates client needs to internal teams, and helps clients meet revenue goals through the company’s products and services. The Account Manager leads teams of Copywriters, Designers, and Account Managers’ Associates, coordinating campaign calendars, briefing campaigns, delegating creative work, and overseeing timely delivery. The position focuses on maintaining strong client relationships and ensuring that the company’s products and services deliver results. Account Managers develop innovative campaign ideas, monitor campaign performance, maintain productive client communications, and work with cross-functional teams to implement services and products. They manage roughly 40 unique marketing campaigns per month, including email, SMS, pop-up, and flow campaigns, and use data and performance reporting to improve client results and identify opportunities to expand services. This is a full-time role with an average of 140 tracked hours per month and general availability during office hours. The role is described as contractor status after signing a non-disclosure agreement, with a fixed-rate monthly salary paid in USD. It includes an exclusivity agreement, a 30-day notice period after the initial two-month paid trial-and-adaptation period, regular performance reviews, and a later review of the role and workload. The position is remote-friendly and requires a stable internet connection, a laptop or PC, and the ability to attend virtual video conferences.

Requirements

At least 12 months of experience in a digital marketing role.
At least 6 months of experience in email marketing.
A proven record of success in a leadership role, particularly leading creative teams to deliver quality work that meets client needs.
Ability to manage client accounts and work independently without compromising work standards.
Strong accountability, responsiveness, and ability to meet deadlines.
Strong communication, presentation, interpersonal, and people skills for working with clients and internal marketing professionals.
Problem-solving, critical-thinking, and analytical skills.
A growth- and results-driven mindset, and ability to receive and implement constructive criticism.
Ability to learn and adapt quickly, with strong time management, focus, productivity, and efficiency.
Availability and responsiveness during office hours, Monday through Friday between 3–6 PM Barcelona time.
Commitment to consistently work 30–35 hours per week, approximately 140 hours per month.
Stable internet connection and a laptop or PC, with the ability to attend virtual video conferences.
Fluent English with excellent verbal and written communication skills.
Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite.
Openness to receiving feedback and constructive criticism, improving based on it, and giving feedback productively to teammates.

Nice To Haves

Experience working with remote teams and teammates from different countries.
Previous Account Manager experience or agency experience.
Remote work experience.
Knowledge or experience with email marketing, e-commerce, or Klaviyo.
Familiarity with working autonomously and managing time.

Responsibilities

Manage assigned clients, their stores, and the client-agency relationship.
Plan, develop, brief, monitor, and execute client marketing strategies and campaigns across email, SMS, pop-ups, and flows.
Lead teams of Copywriters, Designers, Account Managers’ Associates, and other marketing professionals to deliver client campaigns.
Create campaign calendars, brief new campaigns, delegate creative work, and oversee timely delivery.
Maintain strong client relationships, trust, open communication, and regular client contact; lead and attend client meetings.
Manage client needs and expectations and respond promptly to client requests, including urgent requests.
Collect and analyze consumer and campaign data, set weekly goals, and use findings to improve campaign performance and client revenue.
Report regularly on campaign performance, including email marketing revenue, top-performing campaigns, A/B testing results, and optimization measures.
Collaborate with team members and the Service Department to maintain work standards and meet client KPIs.
Monitor client satisfaction and churn risk, troubleshoot issues, and implement client-retention strategies with the Service Director’s assistance.
Act as a liaison between clients and cross-functional teams to support implementation of new services and products.
Identify opportunities to expand services, develop data-informed upselling campaigns, and present service offers to clients.
Research industry best practices and share findings with Account Managers’ Leads, the Head of Account Managers, and the Service Director.
Assist with internal service-related needs from other departments and participate in Account Managers’ group calls, training, and skill-building sessions.
Work on team tasks and maintain consistent availability, responsiveness, accountability, and performance during office hours.