Account Manager, E-Commerce
About The Position
TP-Link Systems Inc. is seeking an Account Manager to serve as the primary point of contact for Amazon Retail. The role oversees day-to-day account operations, manages key business relationships, and drives profitable growth across multiple business units. It involves resolving operational issues, analyzing business performance, collaborating with internal and external stakeholders, and developing strategies to improve visibility, sales, and overall account health within Amazon. The successful candidate will build trusted relationships with Amazon stakeholders and internal partners, proactively resolve issues, and use data-driven insights to improve sales performance, profitability, and account health. They will drive growth initiatives and business plans across product categories, maintain accurate forecasts and inventory plans, and take ownership of the Amazon Retail account.
Requirements
- Bachelor’s degree required.
- At least 3 years of Amazon account management experience, including hands-on expertise in Amazon Vendor Central.
- Strong analytical skills and experience in profit analysis, margin management, ROI optimization, and forecasting.
- Advanced Excel proficiency and comfort working with large datasets.
- Excellent communication, relationship-building, and stakeholder management skills.
- Ability to translate data and business insights into actionable strategies that drive growth.
Responsibilities
- Manage daily communication and operations with Amazon Retail and cross-functional Amazon teams.
- Resolve operational issues, including ASIN suppressions, promotional funding discrepancies, and other account-related challenges.
- Build relationships with Amazon category managers and key stakeholders to support brand visibility and growth initiatives.
- Negotiate business terms and participate in joint business planning activities.
- Analyze sales, traffic, conversion, profitability, and performance metrics to identify trends, risks, and growth opportunities.
- Partner with category, marketing, and eCommerce teams to develop and execute growth strategies.
- Support forecasting, inventory planning, and demand management in collaboration with internal teams and Amazon.
Benefits
- Fully paid medical, dental, and vision insurance; partial dependent coverage.
- Contributions to 401(k) funds.
- Over four weeks of PTO per year.
- Bi-annual pay increases.
- Health and wellness benefits, including a free gym membership.
- Quarterly team-building events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
