E-Commerce Account Specialist

JF Group • Dayton, OH

6d

About The Position

The E-Commerce Account Specialist supports the E-Commerce Website through order management, account management, and lead management. The role processes and reviews incoming web orders, adds products and accurate content to the website, and coordinates with relevant teams to support timely delivery and invoicing. It also helps build JFPetroParts.com’s online presence by transitioning customer accounts to the e-commerce platform, handling account access, processing web returns, and sharing customer category trends and insights with the E-Commerce Team. The position provides customer service and assists with website special projects and other duties as assigned.

Requirements

• Bachelor’s degree in Business, or related Supply Chain/Customer Service experience.
• Impeccable attention to detail and strong collaborative skills.
• Strong organizational and tracking skills.
• Ability to execute multiple tasks and deliver high-quality work on or before deadlines.
• Strong written and oral communication skills and interpersonal skills.
• Must meet the company’s employment requirements, including passing a drug screen and criminal background check, and an MVR check if driving for the company.

Nice To Haves

• Microsoft Business Central experience preferred.

Responsibilities

• Process incoming web orders promptly and review them for data accuracy.
• Review inventory availability and coordinate prompt shipments with Technical Support and Distribution Center Management teams.
• Facilitate adding products to the online platform based on customer requirements and requests.
• Ensure web pages contain correct product information and relevant content.
• Verify account information and set up users with logins and passwords for the online portal.
• Work cross-functionally to transition new and existing customer accounts to the e-commerce platform.
• Oversee web return processing for general returns, cores, and warranty matters, and coordinate credits with the Accounts Receivable Team.
• Work with the E-Commerce Team to monitor customer category trends and share insights, thoughts, and key findings.
• Provide professional and efficient customer service to address customer concerns.
• Assist with website special projects and other duties as assigned.

Benefits

• Competitive pay.
• 401(k) with company match.
• Paid time off.
• Paid holidays.
• Health benefits, including medical, vision, dental, and disability coverage; eligibility begins the first of the month following 30 days.
• Company-provided life insurance.
• Bonus program eligibility.
• Paid training for field personnel.
• Uniforms provided for field personnel.

What This Job Offers

• Job Type: Full-time